IT Program Manager

Genesis10
life insurance, 401(k)
United States, North Carolina, Charlotte
Jun 17, 2025
Genesis10 is currently seeking an IT Program Manager with our client in the financial industry located in Charlotte, NC. This is a 12+ month contract position. Responsibilities: Liaison with business, technical organizations, and vendors; independently providing consultation services following ITSM/ITIL framework processes for the following areas: Problem Management and Change Management oversight Review impacting incidents encountered with externally hosted services and environments to address system resiliency and availability of services Concentrate on integrity of processes used by vendors, identify gaps, review vendor root cause analysis and insure corrective actions/mitigating solutions are in place Provide oversight of external vendor planned changes, document them in SOR, and ensure no disruptions to production environment resulting in customer impact Drive vendor adherence to existing SLA terms and Compliance Standards Facilitate daily video/teleconference meetings involving a large number of participants and lead individuals outside your group to understand and determine Root Cause (RC) of vendor service problems Analyze and report trends, identify non-functional and business risks/gaps associated with vendor service Availability, Stability, and Resiliency capabilities Identify Single Point of Failures, determine mitigation plans and track opportunities for improvement to achieve greater overall system stability and resiliency Requirements: 3-5 years of related experience Excellent listening, written, and verbal communication skills Mature self-starter able to multi-task in a fast paced environment with minimal direction Attention to detail and organizational skills for driving problem management disciplines to achieve desired outcomes Vendor/Contract Management experience Hands on experience with BMC Remedy Hands on experience with ServiceNow Functional familiarity with reporting tools (MicroStrategy, Tableau) Strong knowledge and experience of ITIL/ITSM Incident, Problem and Change Management Processes Intellectually curious, willing to ask difficult questions to get to root cause high level understanding of infrastructure resiliency designs, B2B networks, monitoring systems Pay range: $45.63 - $53.63 Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! About Genesis10: Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: * Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years. * The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years. * Access to an experienced, caring recruiting team (more than 7 years of experience, on average.) * Behavioral Health Platform * Medical, Dental, Vision * Health Savings Account * Voluntary Hospital Indemnity (Critical Illness & Accident) * Voluntary Term Life Insurance * 401K * Sick Pay (for applicable states/municipalities) * Commuter Benefits (Dallas, NYC, SF and Illinois) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.