Counter Sales Representative

Be Yourself. Build Your Career. Be Exceptional Together.

At Werner Electric Supply, we're more than an electrical distributor - we're a community that empowers people to grow, innovate, and truly make a difference. Our culture celebrates individuality, encourages creativity, and values each person's voice; creating a space where you can be yourself, connect with others, and build a meaningful career. We believe in balance and flexibility, so you can thrive both professionally and personally. Together, we can make an impact and build something exceptional for our customers, families, communities, and each other.

The Role

Support sales of electrical products and services to construction or industrial customers. Provide exceptional customer service by taking orders, answering questions, and executing orders. Also, assisting the warehouse operation in the Madison branch.

The Perks

• Competitive compensation, annual performance bonus, merit increases every year.
• $19 to $23 per hour with $2,000 annual bonus
• PTO: 2 - 3 weeks of vacation is typical and we give another week of PTO to every employee on top of that
• Consistent hours: 6:30am-3:30pm, average 40-45 hours per week
• Opportunity: clear paths to grow and career advancement opportunity in our warehouse and office
• The people: our leadership team takes pride in fostering an environment where you'll not only receive hands-on training, but also have the opportunity to contribute your ideas and make a real impact. Together, we create a vibrant team atmosphere that encourages collaboration, innovation, and success.
• No Weekends: we're open Monday through Friday only

What We Need From You

• Dependable, reliable team player with strong work ethic and attention-to-detail
• Ability to work an 8;00am to 5:00 pm work shift (Monday - Friday)
• Basic computer system knowledge
• Previous forklift experience is a plus

Essential Duties and Responsibilities

Counter Sales

• Sell product to walk in customers.
• Assist customers in loading product into vehicle.
• Sell product for delivery next day if local inventory is not available.
• Maintain customer courtesy items: soda machines, popcorn machines, etc.
• Encourage current Promos to customers.
• Maintain Counter Area including displays, reorder tags, etc.
• Build and maintain customer relationships by responding fast, professionally, and with your own personal touch.
• Steadfast focus on growing both sales and margin, while at the same time following corporate defined processes and procedures to ensure quality and continual improvement in speed as well as order entry errors.
• Process customer requests via inbound phone calls, emails, and faxes and convert these requests into Bids and/or Orders.
• Will make customer deliveries as required.
• Review daily reports to manage Open Orders and Bids in process. Expedite as required to deliver to customer's required date.
• Work closely with Warehouse Team to assist in investigating and resolving customer feedback with product deliveries, late deliveries, etc.
• Coordinate with RGA Team to return product from customers and navigate warranty, repair, and service.
• Other related duties as assigned including but not limited to administrative/office duties, deliveries, warehouse pick orders, backup coverage for Counter Sales, and anything else to enhance outstanding customer service.

Warehouse

• Maintain Measures of Success board.
• Assist in loading delivery trucks if applicable.
• Process transfers in inventory into and out of branch.
• Replenish inventory to shelves maintain orderliness and accuracy.
• Process RGA's.
• Cycle count inventory.
• Assist with Pick & Pack as needed.
• Maintain safety and quality records: man lift, delivery vehicles, wire cutting, etc.
• Maintain orderliness of Warehouse and submit 5S worksheet monthly.
• Other related duties as required.

Company Overview

Founded in 1948, Werner Electric Supply has grown from a small appliance store in downtown Neenah, WI into an award-winning employer and leading electrical distributor with 12 branch locations in Wisconsin and Upper-Michigan. Headquartered in Appleton, WI, we provide electrical, lighting, network, process, and inventory management solutions for a diverse group of industrial and construction customers. We are a growing, privately held company with over 450 employees who uphold a family culture built around exceptional customer service. As a recent New North Workplace Excellence Award winner, we're dedicated to the continuous improvement of our people, products, and services to ensure the long-term success of our employees and customers. Apply today and find out why we're a "Great Place to Work."

Employee Benefits

• Medical and Dental Insurance
• Short & Long-Term Disability Insurance
• Life and AD&D Insurance
• 401(k) Retirement Plan with company match
• Paid holidays, vacation, personal, and sick days
• Pet Insurance
• Identity Theft Protection
• Accident Insurance & Critical Illness Coverage
• Tuition Reimbursement
• Annual bonuses and merit increases based on performance
• Employee Assistance Program (EAP)
• Wellness Programs
• Career Development & Leadership Training
• Vision
• Paid Parental Leave

Werner Electric Supply is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.