New

Resident Network Engineer

Juniper Networks, Inc
parental leave, sick time, 401(k)
United States, California, Sunnyvale
1133 Innovation Way (Show on map)
Jun 17, 2025
This is a highly technical role, providing implementation and operational support remotely for Juniper Network products. The Resident Engineer will be required to develop and maintain an expertise on the products deployed within the customer's network and provide mentoring on Juniper solutions. The candidate will need to demonstrate a proven track of experience in the Resident Engineering environment. This is a senior role, and the candidate must be able to work on its own, under live network environment pressure. Responsibilities: In the frame of the Operational & Technical support to the customer, the Resident Engineer will carry out activities in the following typical key areas: Design Validation and Verification testing Interoperability testing, multi-vendor Acceptance testing of new software releases Adaptation of test cases for automated testing Consulting services for new features and technologies Implementation support Knowledge Transfer to customer staff Troubleshooting/fault finding and supporting operations Operational assistance (customer NOC) Software Versioning Review Analyzing network configurations Assisting with network inventory tracking and management Testing Juniper Networks product features and functionality Providing regular updates on work in progress and current issues Developing network and equipment operating procedures Assisting in the ongoing definition of Key Performance Indicators (KPIs) for the network and services Opening and helping drive Juniper TAC cases through to problem resolution Producing written summary reports of the status of equipment and network problems, plus pertinent technical documentation, as requested by the customer Holding technology workshops with the customer to discuss equipment and network problems and provide the reasons for problems encountered and the workarounds and/or solutions that are being tried Training the customer's implementation and support personnel to configure and operate Juniper Networks products and best practices Assisting the customer to develop Network Operating and Equipment Operating Procedures. The RE may also need to develop secondary skills in other products in the Juniper portfolio Serving as a central point of contact between the customer, Account Team, Juniper Technical Assistance Centre (JTAC), Engineering, Product Line Management (PLM) and Customer Services Being part of the customer's operating team for maintenance windows, supporting software upgrades and migrations Minimum Qualifications: 5-year+ experience providing implementation and technical support of networking products (routers and switches) in WAN and LAN environments. The ideal candidate for this role must be able to demonstrate the following credentials: A detailed understanding of the protocols surrounding IP service provider networks. These skills should include: TCP/IP fundamentals IP sub-netting and super-netting and hierarchical routing principles Routing protocol operation (OSPF, IS-IS, BGP, MPLS, RSVP, IPv6, Segment Routing and BGP) Routing policies at BGP peering points VPNs and the associated tunneling technologies (L2TP, MPLS, etc.) Detailed technical experience in the installation and operation of switches and IP routers. This includes hands-on operation of management tools and network analyzers Strong experience in troubleshooting complex issues both at the device-level and network-level, in a multi-vendor environment. Able to isolate and identify configuration and product issues Comprehensive understanding of new WAN architectures including for segment routing SRv6 Understanding of multicast protocols and implementation of IPTV services over an IP infrastructure Comprehensive understanding of Broadband Networks Gateway (BNG) using protocols such as PPPoE and RADIUS as well as a fundamental understanding of Quality of Service (QoS) and Pseudowire Headend Termination (PWHT) Experience in managing and configuring Juniper MX or comparable BNG platforms is a plus Previous experience with Juniper Networks products (ACX, MX, PTX, EX, QFX, SRX devices) and JUNOS software Comfortable with Linux or other UNIX implementations, with scripting skills Strong Interpersonal skills. Ability to work in a diverse, multicultural team Strong organizational and time-management skills. Ability to work efficiently on multiple projects and under pressure Strong communications skills, ability to clearly articulate findings in written and verbal communications targeting different audiences: technical and non-technical, staff and management Preferred Qualifications: Juniper Networks Technical Certifications: JNCIP or JNCIE Previous experience in network installation and deployment with ACX, MX, EX, QFX, PTX, SRX in a Service Provider or large enterprise environment Minimum Salary: $131,648.00 Maximum Salary:$189,244.00 The pay range for this position is expected to be between $131,648.00 and $189,244.00/year; however, the base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position also includes medical benefits, 401(k) eligibility, vacation, sick time, and parental leave. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. Juniper's pay range data is provided in accordance with local state pay transparency regulations. Juniper may post different minimum wage ranges for permanent residency petitions pursuant to US Department of Labor requirements.