ServiceNow Administrator

The ServiceNow Administrator will be responsible for:

• Function as the subject matter expert in ServiceNow system applications focusing on ITSM, ITAM, ITOM. Stay updated with the latest features and modules, best practices, and industry trends and make recommendations to the business.
• Develop and maintain ServiceNow workflows, scripts, and configurations to meet business requirements.
• Design, develop, and maintain workflows, business rules, client/server scripts, UI policies, and ACLs.
• Create, maintain, and enhance Incident Management, Problem Management, Service Request Management, Service Catalog, Knowledge Management, Self-Service Portals, single sign-on (SSO) capability, and integrations.
• Integrate AI-driven features into ITSM and CMDB processes to improve automation and decision-making.
• Create, maintain, and enhance team Dashboards and reporting, including scheduled reports.
• Collaborate with internal teams and vendors to gather requirements and implement scalable solutions.
• Coordinate regular system maintenance, including upgrades, patches, and performance tuning.
• Create and maintain comprehensive documentation for ServiceNow configurations, processes, and procedures.
• Conduct training sessions for end-users and other administrators to ensure effective use of the ServiceNow platform.
• Monitor ServiceNow health, usage, and performance; proactively identify and resolve issues.
• Provide technical support and administration for the ServiceNow platform, ensuring its optimal performance and availability.
• Manage and resolve incidents, service requests, and change requests related to ServiceNow.

• Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
• 3-5 years of experience in ServiceNow administration and development.
• Strong understanding of IT Service Management (ITSM) processes, CMDB/CSDM architecture and best practices.
• Experience integrating AI/ML capabilities within ServiceNow (e.g., Agents, Predictive Intelligence).
• Proficiency in JavaScript, HTML, CSS, and ServiceNow scripting.
• Experience with additional ServiceNow modules such as ITAM, ITOM and GRC
• Excellent problem-solving, communication, and collaboration skills.
• Ability to work independently and as part of a team.
• ServiceNow Certified System Administrator (CSA) certification preferred or must obtain within the first 90 days.
• Familiarity with Agile methodologies and DevOps practices.

Work Environment

• Work may be performed in a hybrid office/remote environment.
• Able to work and operate from a Meritage Homes division, remote home office, and/or corporate office.
• Able to sit for extended periods; frequently stand and walk; normal manual dexterity and hand-eye coordination; lift and move objects weighing up to 25 lbs.; corrected hearing and vision to normal range; verbal communication; use of office equipment, including computer, telephone, etc.

Are you looking for an incredible career opportunity? Then Meritage Homes is the place for you! From the homes we build to the careers we offer, we are focused on delivering a Life.Built.Better.. Meritage is committed to building energy-efficient and affordable entry-level and first move-up homes across the US. We are looking for candidates who are excited about furthering their careers, as well as bringing their authentic self every day to be part of an inclusive organization. Meritage was certified a Great Place To Work for a second year in a row, and is currently ranked on Fortune's Best Workplaces listings in the categories of Construction, Women and Parents. As a top 5 public homebuilder with over 180,000 homes delivered in its 38-year history, Meritage is looking for professionals who are self-starters and want to help our organization grow by providing new and innovative ideas.

When joining Meritage Homes, you and your career can benefit in several ways, including:

• A work environment that encourages creativity and innovative ideas from every level
• An organization that lives by its core values everyday
• Team atmosphere where every individual is considered a vital asset
• State of the art technology to provide an optimal working environment
• A competitive pay structure
• Strong benefits
• Flexibility in work-life integration
• Team-oriented environment where all individuals play an integral role in the company
• Opportunity to further your career in a growing national organization
• Maintain a competitive drive to be the best

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