Emergency Communications Operator - Variable Shifts

NYU Langone Health is a fully integrated health system that consistently achieves the best patient outcomes through a rigorous focus on quality that has resulted in some of the lowest mortality rates in the nation. Vizient Inc. has ranked NYU Langone the No. 1 comprehensive academic medical center in the country for three years in a row, and U.S. News & World Report recently placed nine of its clinical specialties among the top five in the nation. NYU Langone offers a comprehensive range of medical services with one high standard of care across 6 inpatient locations, its Perlmutter Cancer Center, and over 320 outpatient locations in the New York area and Florida. With $14.2 billion in revenue this year, the system also includes two tuition-free medical schools, in Manhattan and on Long Island, and a vast research enterprise with over $1 billion in active awards from the National Institutes of Health.

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Position Summary:
We have an exciting opportunity to join our team as a Emergency Communications Operator - Variable Shifts.

In this role, the successful candidate reporting to the Manager of the Telecom Operator Operations, the Emergency Communications Operator position is responsible for day-to-day Emergent support (Proactive and Reactive) of all Emergency calls into the Telecom Operator Call Center. The ECO will require becoming familiar with the NYU Superblock, Extended Superblock, HJD, NYU Lutheran, NYU Winthrop Hospital and all other off-site locations.

Job Responsibilities:

• Provide 1st level support for all Emergency related issues that present themselves to the Operator Call Center.
• Standard Switchboard duties such as Answering hospital main line, patient information line, activating clinical codes, and handling page requests.
• Assist in training phone operators and new ECO.
• Connects multiple parties in a conference call to discuss incident specifics and next steps.
• Keeping of Electronic logs of all Roll-Call and all reported incidents details and report findings to appropriate leadership.
• Control over Send Word Now and Single Wire emergency systems
• Watch Command High Impact Notification via OEM Radio (10/60 and MCI Level B, C, D Notifications)
• Activate Security Alerts per incident type (Combative Person, Bomb Threat, Active shooter)
• Assist with Fire Safety Alerts (include Fire Alarms, Smoke Condition and Fire Drills.
• Ability to receive and efficiently execute instructions from EM+ER, Charge Nurse and Administrator On-Call.
• Proactively call critical department, Buildings, RED+F, etc. to see if all systems are operational.
• Liaison with Telecom Sr leadership, Security leadership, and Emergency Management team to aid in the message delivery and actions that are designed to keep the employees at NYULMC, HJD, and Lutheran safe.
• Proactively monitor social media, CNN, and NYC OEM feeds for pertinent news that could affect NYULMC negatively, causing a disruption to everyday business.

Minimum Qualifications:
To qualify you must have a High School diploma. 5+ years of relevant experience in any of the following areas: FDNY/NYPD/911Operator/OEM Call Center/Ambulance Call Center. Leadership Skills. (Ability to lead, motivate and stimulate others). Computer Skills (Excel, Word, Internet navigation, Social Media and emails). Strong verbal and written communication

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.

At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family.

NYU Langone Health is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.

View NYU Langone Health's Equal Employment Opportunity (EEO) policy, Know Your Rights: Workplace discrimination is illegal.

NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $48,274.09 - $61,348.56 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

To view the Pay Transparency Notice, please click here