Patient Service Rep-Palm Harbor, FL

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Location: Palm Harbor, FL

POSITION SUMMARY:

The PSR supports administrative operations by working closely with families in a way that supports the culture of JHACH.
The position interacts with physicians, clinical staff and other administrative positions to accurately schedule, register,
financially clear (rehab only) and support daily operations.

Full Time/40 Hours Per Week

Location: Palm Harbor, FL

KEY ACCOUNTABILITIES:
1. Greets patients, answers telephone calls, and has interactions with patients to enhances the customer experience
2. Pulls, controls and files patient charts to facilitate the availability of timely medical information and protects a
patient's privacy
3. Schedules and pre-registers patients following established policies and procedures to ensure accuracy
4. Assists in the completion of eligibility and authorizations to ensure patients are financially cleared prior to
service delivery
5. Accurately checks-in patients following established processes while maximizing efficacy to facilitate seamless
throughput to the next step of a patients visit
6. Checks out patients including scheduling follow-up appointments and ancillary procedures across multiple
services to support continuity of patient care
7. Enters charges, collects payment and handles cash following established procedures to support revenue cycle
processes
8. Follows organizational policies and procedures that support job responsibilities to work across multiple
departments

QUALIFICATIONS:
* A minimum of a High School diploma, GED, Certificate of Completion or equivalent achievement
* 1 year of medical office experience or business experience in a health plan, outpatient healthcare delivery site,
clinic, hospital or other equivalent healthcare setting and/or 1 year of customer service experience as a call center
rep, receptionist, cashier, or similar front facing customer service role
* Knowledge of healthcare business office procedures including: registration, scheduling, medical record
management, insurance
* Skilled in greeting patients and answering telephones in a pleasant and helpful manner, speaking clearly and
concisely

Salary Range: Minimum 16.86/hour - Maximum 26.97/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility.

In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

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Diversity and Inclusion are Johns Hopkins Medicine Core Values. We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.