Manager-Loss Mitigation

Midland Mortgage, a division of MidFirst Bank, is one of the most successful home mortgage servicers in the county. We focus on quality and creating winning teams to execute our mission to be the top performing financial institution in the markets we serve. We are looking for a strong leader that will share in our passion for this mission and lead a team within the Loss Mitigation Operations Quality Assurance Department with humility and excellence. The Loss Mitigation Operations QA Department is responsible for performing preventative quality audits on multiple processes completed while working with borrowers on to create a plan to catch up on missed payments and maintain their homeownership.

As a part of the management team within Loss Mitigation Operations QA, you will lead a team, focus on operational reliability and efficiency, and create an environment that both engages and equips staff to maximize performance.

Primary responsibilities include:

• Achieving team productivity and quality standards
• Establishing and managing to performance expectations for employee performance
• Identifying operational and financial risks, challenge existing strategies, and implement process improvements
• Collaborating with other management to ensure loss mitigation efforts are coordinated and effective
• Ensuring compliance with all servicing requirements
• Managing various projects and performing other relevant duties as required
• Providing consolidated audit finding reporting and proposing ideas to minimize/prevent.

Position Requirements

Required Education / Experience:

• Experience: 5-7 years' experience leading management-level professionals who manage front-line team members
• Education: Bachelor's degree in a business-related field

Preferred Skills:

• Demonstrated success identifying and implementing process improvements
• Exceptional analytical and creative problem-solving skills and the ability to work both independently and collaboratively
• Strong leadership skills with the ability to monitor and motivate employees to reach and exceed performance goals
• Aptitude to manage multiple projects simultaneously and a capacity to work in a deadline-driven environment
• Excellent verbal and written communication skills and ability to confidently lead meetings and convey information

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