Consumer Experience Lead, 5th Ave Flagship Sales, 6525, New York, NY

Purpose:

Contributes to meeting or exceeding store sales and profit targets by:

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  Passionately inspiring consumer loyalty to the brand

  
  

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  Diligently executing store operations, with a special focus on selected functional areas to contribute to meeting or exceeding sales and KPIs (Sales, Operations, People, Visuals)

  
  

Key Accountabilities:

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  Allocates resources and organizes processes within assigned area of responsibility to drive efficiency and productivity in a variety of situations.

  
  

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  Create an appealing, easy-to-shop environment for customers by coordinating the team to consistently execute visual merchandising and housekeeping standards in assigned area of responsibility.

  
  

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  Ensures the product offer available to customers is maximized in assigned area of responsibility by coordinating product replenishment from the stockroom to the sales floor.

  
  

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  Minimizes loss by implementing, monitoring, and tracking all loss prevention activities.

  
  

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  Maintains a safe shopping and working environment by ensuring company policy and procedures are adhered to within assigned area of responsibility.

  
  

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  Motivates and inspires individuals within area of responsibility to maximize and drive a performance culture.

  
  

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  Provides in the moment feedback to team members to continue our culture of feedback.

  
  

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  Raise all escalations to appropriate store manager.

  
  

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  Is a role model for customer service and boosts sales and Brand experience by using advanced sales techniques and appropriate elements of the adidas customer service model.

  
  

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  Acts as a resource to associates on product knowledge and complex customer service situations

  
  

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  Uses strong category knowledge and enthusiasm for the Brand to drive sales and customer loyalty.

  
  

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  Acts as a Brand Ambassador, consistently exhibiting the Brand Attitude and Values

  
  

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  Adheres to all established policies and procedures

  
  

Knowledge, Capabilities and Experience:

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  Must possess and consistently exhibit the competencies relative to the position.

  
  

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  Skilled in operating personal computers, POS systems, and various software packages including MS office.

  
  

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  Ability to learn and adapt quickly in a fast-paced environment.

  
  

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  Strong interpersonal and communication skills

  
  

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  Ability to operate independently and with discretion and work effectively under pressure.

  
  

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  Demonstrates an inspirational attitude that contributes to a positive team environment.

  
  

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  Ability to build and maintain effective working relationships with team members

  
  

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  Well-developed ability to speak, read, comprehend, and write English

  
  

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  Ability to maintain reliable and consistent attendance and punctuality.

  
  

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  While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.

  
  

Physical Requirements:

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  While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee may occasionally be required to sit; climb or balance; stoop, kneel, crouch and crawl.

  
  

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  The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.

  
  

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  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.

  
  

Qualifications:

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  High school diploma or general education degree (GED)

  
  

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  Must be 18 years or older

  
  

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  Minimum 12 months experience working in a retail environment.

  
  

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  Advanced selling experience and comprehensive product, retail and industry understanding

  
  

The anticipated low and high end of the base pay range for this position is $21.60 - $28.08. Actual salary will be based on various factors, such as a candidate's experience, qualifications, skills and competencies, and proficiency for the role.