Senior Lead, Program Management

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Skytap, a Kyndryl Company, is looking for an Engineering Technical Program Manager who will play a dual role managing both the projects and the process required for us to continue to innovate on our core product. You will work cross-functionally across the Skytap business but primarily partner with our Engineering and Product teams to ensure that projects are delivered successfully and on schedule. You will draw upon excellent coordination, communication, critical thinking, and problem-solving skills and have a passion for understanding and optimizing the development process. You are a self-directed team player who thrives on innovation and new challenges. You will drive continuous process improvement and collaborate effectively across teams to solve problems and deliver new solutions.

Your Responsibilities:

• Directly manage high-visibility projects, from the early technical design stage through to post-release retrospective and analysis. Among other things, this entails sequencing tasks in the correct order, coordinating communication across multiple engineering and product teams, giving high-level status updates to senior stakeholders, monitoring project progress, identifying and mitigating project risks, ensuring sufficient test and release plans are included, and adjusting tactics as necessary to ensure the team meets deadlines.

• Learn enough technical details to understand a projects risks, be able to ask the right questions of the project team and identify and clarify unaddressed technical issues and risks.

• Provide accurate estimates of effort and timelines for completion of projects.

• Improve others ability to effectively manage their own projects by documenting best practices, introducing new tools, defining processes, and educating and mentoring others on skillful project management.

• Work with Engineering and Product Teams to improve upfront planning and scheduling of the project roadmap at different time scales (quarterly, semiannually, annually). This will include using data to schedule within the teams capacity, identifying processes to periodically assess and improve planning, and communicating the plan to a broad set of Skytap teams.

Over time your responsibilities will expand to include define engineering strategy with senior leaders, developing top-level engineering programs using OKRs and KPIs, using data and defining processes to improve the Engineering Teams understanding of and response to incidents, and defining new business processes with other teams like the Support Team and Customer Success Team to improve their interface with Engineering.

Your future at Kyndryl
Becoming a Project Manager at Kyndryl is an excellent gateway to many different paths. Youll be creating a well-rounded skillset while gaining professional certifications and qualifications. You can evolve horizontally into other technical or non-technical areas such as Technical Service Architect, or you can move vertically to become a senior project manager or program manager. There are many different types and flavors of PM roles, so everyone can find the opportunity that suits them best.

Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

Who You Are

Your Qualifications:

• Experience taking a software or hardware product through a full development lifecycle, including requirements, definition, specifications, development, test, product release, and sustaining engineering.

• Excellent verbal and written communication skills.

• Effective presentation skills and experience with audiences of all levels.

• Strong ability to multitask and prioritize.

• Demonstrated ability and eagerness to learn new technologies rapidly.

• Experience working with cloud-based technologies such as AWS, Azure, or Google Cloud Platform.

Bonus Qualifications:

• Architecture, Engineering, or Project Management certification

• Experience collecting data from multiple sources (bug tracking systems, release logs, spreadsheets) to validate hypotheses for improving project delivery

Being You

Diversity is a whole lot more than what we look like or where we come from, its how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But were not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you and everyone next to you the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. Thats the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!
If you know someone that works at Kyndryl, when asked How Did You Hear About Us during the application process, select Employee Referral and enter your contact's Kyndryl email address.