IT System Engineer

Ritter Communications is the largest privately held telecommunications provider serving exclusively the Mid-South, offering world-class broadband fiber, telecom, video, cloud and data center services. The company has grown rapidly over the years, investing millions recently in technology infrastructure and is now serving 155 communities and more than 57,000 customers in Arkansas, Texas, Missouri and Tennessee. Headquartered in Jonesboro, Arkansas, Ritter Communications invests heavily in the communities it serves by deploying proven, best-in-class infrastructure and technology, while coupling it with a world-class customer-focused experience.

General Summary:

The IT System Engineer is responsible for the design, implementation, management, and support of the organization's IT infrastructure. This role involves working across a broad range of technologies, including servers, virtualization, storage, networking, cloud platforms, and security systems, to ensure the stability, performance, and scalability of the IT environment. The engineer collaborates with cross-functional teams to deliver reliable technical solutions, supports business operations, and contributes to strategic IT initiatives. Strong problem-solving skills, a proactive mindset, and a commitment to continuous improvement are essential for this role.

Essential Job Functions:

Infrastructure & Systems Engineering

• Designs, implements, and manages virtualization and backup infrastructure;
• Administers hybrid cloud infrastructure, leveraging public cloud services to optimize, govern, and secure on-premise systems;
• Automates routine operations through scripting or by using 3^rd party platforms;
• Oversees deployment and lifecycle management of servers, storage, and core systems;
• Collaborates with DevOps or Application teams on infrastructure provisioning;
• Works with Security team for regulatory adherence (e.g., NIST, PCI-DSS, SOC2);
• Monitors utilization and capacity plans for future growth.

Networking

• Supports LAN/WAN infrastructure, firewalls, VPNs, and other network appliances;
• Monitors and troubleshoots network performance, ensuring uptime and optimal throughput;
• Implements network segmentation and access control to support security initiatives.

Operations & Support

• Serves as escalation point from System Administrators;
• Develops and maintains documentation, SOPs, and architecture diagrams;
• Participates in on-call rotations and incident response activities;
• Trains and mentors teams on best practices;

Travels to remote sites or office locations as required to perform hardware installations or maintenance.

Knowledge, Skills, and Abilities:

• Highly skilled in virtualization and backup technologies;
• Highly skilled in Windows Server operating system and management tools;
• Skilled in problem solving and resolution;
• Knowledge of Linux/Unix server operating systems;
• Knowledge of cloud/hybrid cloud services;
• Knowledge of network design, firewalls, and other security tools;
• Knowledge of scripting languages (e.g., PowerShell, Python, YAML, etc.);
• Knowledge of M365 Administration, Intune, Entra, Defender, etc.;
• Ability to organize and prioritize multiple work assignments.
• Ability to read and interpret technical documents, vendor deployment guidelines, white papers and configuration manuals;
• Ability to communicate with customers, employees, and various business contacts in a professional and courteous manner;
• Ability to travel for business requirements; must possess a valid Driver's License with a satisfactory driving record.

Education and Experience:

Degree in Computer Science, Information Technology, or related field with 5 years of professional experience or certifications plus experience equivalency.

Preferred Certifications:

• Windows Server Hybrid Administrator
• Microsoft 365 related
• Veeam Certified Engineer (VMCE)
• Cisco Certified Network Professional (CCNP)
• CompTIA Security +

Ritter Communications is an equal opportunity and affirmative action employer; all qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

We strive to maintain a drug-free workplace.

We offer competitive compensation and an outstanding benefits package including health, dental, vision, cancer, accident and life insurance, short-term and long-term disability, 401(k) with company match, flexible spending accounts, free gym membership, company discounts, tuition reimbursement, paid training, paid leave, and much more!