Supervisor, Card Services Operations

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits?

Our "people helping people" philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference.

While we're proud of our history, we're even more excited about our future. With business and technology transformation on the horizon, there's never been a better time to be part of BECU.

PAY RANGE

BENEFITS

Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage. Employees have access to disability and AD&D insurance. We also offer health care and dependent care flexible spending accounts, as well as health savings accounts, to eligible employees. Employees are able to enroll in our company's 401k plan and employer-funded retirement plan. Newly hired employees accrue 6.16 hours of paid time off (PTO) on a per pay period basis based on hours worked (up to a maximum of 160 PTO hours per year) and receive ten paid holidays throughout the calendar year. Additional details regarding BECU Benefits can be found here.

IMPACT YOU'LL MAKE:

As a Supervisor of Card Services Operations at BECU, you'll empower your team to perform at their best while ensuring every operational process delivers value to our members. Your leadership will directly influence how efficiently and effectively we serve, streamline processes, and uphold quality and compliance standards. You'll be the driving force behind process improvements and a supportive mentor guiding your team's growth. If you thrive in an environment where your ideas can drive transformation and your coaching uplifts others, this role gives you the platform to make a meaningful difference every day.

To join our dynamic team, we require candidates to reside in the state of Washington. If you're located in Washington state and within a reasonable driving distance from Tukwila, we are requesting that you come into our HQ on Tuesdays & Wednesdays. For those candidates that live outside the commute distance of TFC and in any of our approved remote work locations, this role will be remote. Remote or onsite, we are committed to ensuring you are fully engaged and included in our collaborative environment.

WHAT YOU'LL DO:

• Lead Team Operations: Oversee daily operations within Card Services and workflow to ensure your team consistently meets production goals with accuracy and care.
• Elevate Team Potential: Provide ongoing coaching, training, and mentoring to develop talent, strengthen performance, and support individual growth journeys.
• Champion Process Improvement: Collaborate cross-functionally to identify system enhancements and process efficiencies that elevate the member experience and operational excellence.
• Serve as a Knowledge Leader: Act as a subject matter expert and escalation point-sharing expertise, solving problems, and promoting best practices in every interaction.
• Ensure Regulatory Excellence: Monitor compliance with federal, state, and internal policies, and coordinate with internal and external stakeholders to maintain audit-ready practices.
• Support Audits & Records: Respond to audit inquiries with precision and maintain department records in full compliance with applicable regulations.
• Act on Member Feedback: Use data from member satisfaction and loyalty surveys to identify improvement areas, address concerns, and champion member-first solutions.
• Uphold Accurate Reporting: Maintain statistical data and audit reports that help track performance, uncover trends, and guide strategic decisions.
• Document for Success: Ensure all processes have clear, updated documentation to support consistent execution and knowledge sharing.
• Manage Departmental Archives: Supervise the archiving and retention of files in alignment with compliance policies and best practices.
• Support Where Needed: Step in as a backup when your team needs you-because you're part of the success story too.
• Contribute Beyond the Role: Take on other responsibilities and projects that move the mission forward and help the team thrive.

This isn't just about ticking off tasks on a list. It's about making a significant, positive change in BECU's journey, where your contributions are valued, and your growth is continually fostered.

WHAT YOU'LL GAIN:

BECU is looking for someone who thrives in structured yet innovative environments and takes pride in guiding others to success. You'll likely thrive in this role if you:

• Mentorship Mindset: Enjoy being a coach and mentor who empowers others to grow and achieve
• Regulatory Confidence: Feel confident navigating operational compliance and quality standards
• Process Enthusiast: Are passionate about continuous improvement and optimizing systems
• Adaptable Pace Setter: Thrive in a fast-paced environment where adaptability and precision matter
• Mission-Driven Contributor: Value the opportunity to contribute to an inclusive, mission-driven culture
• Inspiring Leader: See yourself as a collaborative leader who supports, uplifts, and inspires

QUALIFICATIONS:

Minimum Qualifications:

• Associate's degree in business or equivalent combination of education and experience
• Typically requires at least 3 years of experience in operations and/or processing functions
• Typically requires at least 1 year of leadership or supervisory experience

Desired Qualifications:

• Bachelor's degree in business, operations management, or a related field
• Experience in a financial services or credit union environment
• Strong leadership, project management, and organizational skills
• Proven ability to analyze issues and solve problems effectively
• Familiarity with federal and state regulatory compliance in operations
• Background in process improvement methodologies (e.g., Lean, Six Sigma)
• Comfort using performance data to drive decisions and improvements

JOIN THE JOURNEY:

Ready to make an indelible impact? Eager to be a part of a collaborative and innovative team where your ideas and contributions don't just fill a role, but fuel the growth and success of BECU? This is more than a job - it's a chance to elevate your career, skills, and future, all while contributing to the robust operational foundation of BECU. Embrace the opportunity to grow with us. Apply now, bring your expertise to the table, and let's achieve excellence together at BECU. Your journey of influence, innovation, and impactful contribution starts now. #BECU #YourGrowth #BECUJourney

BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.