Manager, Lifecycle & Billing Communications

Who We Are:

SiriusXM and its brands (Pandora, SiriusXM Media, AdsWizz, Simplecast, and SiriusXM Connect) are leading a new era of audio entertainment and services by delivering the most compelling subscription and ad-supported audio entertainment experience for listeners -- in the car, at home, and anywhere on the go with connected devices. Our vision is to shape the future of audio, where everyone can be effortlessly connected to the voices, stories and music they love wherever they are.

This is the place where a diverse group of emerging talent and legends alike come to share authentic and purposeful songs, stories, sounds and insights through some of the best programming and technology in the world. Our critically-acclaimed, industry-leading audio entertainment encompasses music, sports, comedy, news, talk, live events, and podcasting. No matter their individual role, each of our employees plays a vital part in bringing SiriusXM's vision to life every day.

SiriusXM

SiriusXM is the leading audio entertainment company in North America, and the premier programmer and platform for subscription and digital advertising-supported audio products. SiriusXM's platforms collectively reach approximately 150 million listeners, the largest digital audio audience across paid and free tiers in North America, and deliver music, sports, talk, news, comedy, entertainment and podcasts. Pandora, a subsidiary of SiriusXM, is the largest ad-supported audio entertainment streaming service in the U.S. SiriusXM's subsidiaries Simplecast and AdsWizz make it a leader in podcast hosting, production, distribution, analytics and monetization. The Company's advertising sales organization, which operates as SiriusXM Media, leverages its scale, cross-platform sales organization and ad tech capabilities to deliver results for audio creators and advertisers. SiriusXM, through SiriusXM Canada Holdings, Inc., also offers satellite radio and audio entertainment in Canada. In addition to its audio entertainment businesses, SiriusXM offers connected vehicle services to automakers.

How you'll make an impact:
SiriusXM is seeking a meticulous and process-driven Manager, Lifecycle & Billing Communications to lead the execution of critical campaigns that support subscriber engagement and retention through billing-related communications. The ideal candidate has experience managing complex direct mail and email campaigns, excels at cross-functional collaboration, and is passionate about improving operational efficiency through automation.

What You'll Do:

• Own Renewal Program Operations: Manage end-to-end execution of SiriusXM's auto-renewal and rollover programs, including coordination with Marketing Operations, Legal, Operations, and external vendors.
• Execute Billing-Related Campaigns: Lead development and deployment of price change notices, billing reminder emails, seasonal suspend notices, and invoice/ebill messaging for both digital and direct mail channels.
• Direct Mail & Vendor Management: Oversee direct mail production timelines and creative execution in collaboration with vendors and internal partners.
• Optimize Manual Processes: Identify and implement opportunities to streamline campaign execution through automation, freeing up time for testing and performance improvement.
• Performance Tracking: Monitor key metrics for renewal and billing communications, own iterative testing and optimization efforts.
  

What You'll Need:

• Experience: 5+ years in lifecycle or CRM marketing, preferably in a subscription-based business with direct experience in billing-related or operational campaigns. Direct mail experience is a must.
• Technical Acumen: Comfort working with Excel and campaign management systems; experience with Salesforce a plus.
• Attention to Detail: Exceptional organizational skills and a passion for operational accuracy and process documentation.
• Process Improvement Mindset: Desire to simplify and improve existing workflows through automation and optimization.
• Must have legal right to work In the U.S.

At SiriusXM, we carefully consider a wide range of factors when determining compensation, including your background and experience. These considerations can cause your compensation to vary. We expect the base salary for this position to be in the range of $82,000 to $108,000 and will depend on your skills, qualifications, and experience. Additionally, this role might be eligible for discretionary short-term and long-term incentives. We encourage all interested candidates to apply.

Our goal at SiriusXM is to provide and maintain a work environment that fosters mutual respect, professionalism and cooperation. SiriusXM is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex, gender identity, marital status, familial status, veteran status, sexual orientation or any other characteristic protected by applicable federal, state or local laws.

The requirements and duties described above may be modified or waived by the Company in its sole discretion without notice.