Mortgage Processor III

As a leading bank, SouthState has been providing financial solutions to individuals, families, and businesses for more than 100 years.

SouthState team members strive to create remarkable experiences while building meaningful and lasting relationships. We are proud to be a reflection of the communities we serve, and our team members share core values that make SouthState a great place to bank, and a great place to work.

SUMMARY/OBJECTIVES

It is the responsibility of the Mortgage Loan Processor III to take ownership of all tasks and challenges that they encounter in the operation of their assigned position. Functions include managing a pipeline of loan applications, collection and review of mortgage related documents and driving the loan process from application through closing. Maintains compliance with SouthState Bank Corporate Code of Conduct and Ethics, all anti-money laundering guidelines, regulatory requirements, and all other applicable operating procedures.

ESSENTIAL FUNCTIONS

This position is expected to perform the specific duties, tasks, and responsibilities as outlined below:

• Review and analyze loan application and all supporting documentation, including credit report, income documents, asset documents, property documentation, AUS findings and other documentation specific to the loan submission.
• Perform income calculations and asset reconciliations
• Request documentation from Customer and/or Loan Officer as applicable to the loan submission
• Keep Customer and Loan Officer updated on document requests and loan status using verbal and written (electronic) communication practices
• Update LOS, AUS and any other applicable loan decisioning systems
• Maintain working knowledge all applicable program guidelines, including any secondary investor guidelines specific to the loan submission
• Order third party services including, but not limited to, tax transcripts, title work, flood determination, appraisal, and insurance declarations information
• Run and review Compliance and Fraud engines; follow established procedures to address and/or clear findings, including updating loan data inside of LOS as applicable
• Submit a complete and accurate loan file to underwriting (internal, private mortgage insurance company or investor)
• Obtain all required conditions as established by underwriting
• Request initial Closing Disclosure and submit a complete and accurate loan file to closing
• Coordinate closing date with Loan Officer, Customer and Closing Agent
• Manage pipeline to meet established SLA's and critical loan dates (e.g.: contingency, closing and lock expiration)
• Other duties as assigned by management that are deemed essential

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPETENCIES

• Technical Knowledge - Proficient in all mortgage loan products/loan types and highly complex income and loan scenarios (e.g., complex self-employed borrowers with multiple companies owned, income types, etc.)
• Computer Knowledge - Possesses basic computer knowledge and the ability to learn other software utilized within the department, as well as any new software programs implemented by the Bank; working knowledge of Microsoft Outlook, Word, and Excel
• Interpersonal Relationships - Maintains a professional standard when working with customers and co-workers; maintains emotional control when faced with opposition and pressure from others and/or stressful conditions; have effective listening skills demonstrated by the ability to listen to others talk (without interruption), understand them, and then propose solutions or make contributions based on the points made by others
• Communication - Maintains a professional standard, including spelling and punctuation, when utilizing verbal or written (electronic) communication; asks questions when necessary for clarification purposes; keeps all parties accurately informed; communicates timely; maintains confidentiality where applicable
• Attention to Detail - Work product is thorough and accurate; is highly organized; maintains a high level of data integrity
• Collaboration - Works professionally with others; is cooperative and engaged when participating in group exercises; supports working toward common goals
• Flexibility - Able to keep up with and implement changes made at the direction of Leadership; can handle simultaneous tasks; able to adhere to specific timelines/deadlines
• Time Management - Organizes time and resources efficiently; manages multiple tasks; meets deadlines consistently
• Customer Service - Provide a high level of service to internal and external customers

Qualifications, Education, and Certification Requirements

• Education: Bachelor's degree or equivalent work experience
• Experience: 3 - 5 years in the residential mortgage lending industry; 3 - 5 years residential mortgage loan processing experience
• Certifications/Specific Knowledge: Working knowledge of Encompass LOS preferred, but not required

TRAINING REQUIREMENTS/CLASSES

Required annual compliance training, New Employee Orientation

PHYSICAL DEMANDS

This position requires a large amount of time in front of a computer with multiple monitors; must be able to sit or stand for long periods of time. Must be able to efficiently access and interpret information on computer screens, documents, and reports.

WORK ENVIRONMENT

Must have a secure home office environment that is free from background noise and distractions. They must also have a reliable private internet connection that is not supplied by use of cellular data (hot spot). Cable or fiber connections are preferred. Requirements are subject to change, as new systems and technology is delivered. Travel may be required to come to meetings as needed.

TRAVEL

Travel may be required to attend meetings or other Bank-sponsored events upon request by Leadership.