Collections Manager - White Plains Branch Office

Allied Universal, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. We offer comprehensive benefits for most full-time positions, including medical, dental, and vision coverage, life insurance, a retirement plan, employee assistance programs, company discounts, perks, and more.

This position is an exciting opportunity to join Allied Universal and have a large impact on the organization. A successful candidate will bring a consulting mindset and project management skills to solve issues that are causing delays in payments from customers and postponing the company's cashflows. This role offers the ability to directly see the impact of one's work on the organization and make a difference. Partnering with the Regional President, Regional Controller, and operators of all levels, this position is a great way to learn Allied Universal's business and apply the acquired knowledge to future roles within the organization.

The Manager, Project Management & Collections, supports operations within their respective region(s) in all matters relating to meeting cash collection objectives. An effective candidate will become an indispensable partner to their Regional President in ensuring timely collections, troubleshoot the underlying issue that is holding up payment, and driving accountability across all operators and people touching the collections functions with a region. This position leads and facilitates bi-weekly Accounts Receivable conference calls with the regions operations' teams to drive the collections process, train the operators where necessary, and gather information on collections efforts for follow-up. The Manager, Project Management & Collections, will provide constant follow up to operators to secure payment schedules and to ensure all invoices are in ready payment status (also engage with client's accounts payables when requested by the operator). This role will require out of the box thinking and persistence to collaborate with members across operations, Shared Services, Finance, Treasury, etc. to solve problems and achieve results.

RESPONSIBILITIES:

Project Management/Consulting Mindset: Lead the process to create an action plan for success and continuously manage to the completion. Able to change course in real time and adapt to new information as it is presented. Continually move each account towards a quick collection of outstanding balances and partner with operations to ensure any underlying issues that would stall payments in the future have been resolved.
• Ownership: Assume ownership for the success of regions collections (act like the Aging is your personal money to collect)
  • Identify the underlying issues for each past due customer
  • Identify issues within AUS control and engage the appropriate person to find a quick resolution
  • Tenaciously pursue a firm payment date, payment amount, & check # and follow up on promises received until the funds are received
  • Always find a next step to move each collections process forward and drive until complete
  • Persistently track promises to ensure completion of collection & escalate matters when no movement is being made
• Detail Oriented & Persistent:
• Organization: Demonstrate superior organizational skills to track large amount of disaggregated information and manage continuous follow-ups to ensure no deadlines are missed.
  • Create action plans for success at both an account and regional level to achieve targets in cash collections and past due reductions.
• Communication: Effectively communicate with all levels within the organization. Become a trusted partner to the Regional President to focus their time on key collection tasks. Interface with various finance functions and highlighting key collections issues. Chair and lead the bi-weekly Accounts Receivable conference calls with the regions' operational teams. Follow-up in order to remove any obstacles delaying payment.
• Teamwork: Project energy & enthusiasm, while never wavering from the main priority of prompt Be part of the team to finds solutions & enables success. Promote and embody our culture, values and beliefs with passion.
• Analytical: Work with ERP (WinTeam) and BI Tool (Domo) to generate information needed to manage collections. Exhibit strong data management and excel skills in order to focus on the right tasks.

QUALIFICATIONS:

• Minimum high school diploma or equivalent required
• Minimum one (1) - three (3) years' experience in Consulting/Project Management/Operations or at least 5 years' experience of relevant collections experience
• Demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines.
• Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines.
• Strong analytical, problem solving skills
• Accuracy, precision and quality of work is paramount
• Strong interpersonal and communication skills required
• Ability to interact well with all levels of management and maintain good working relationships
• Ability to work in a fast-paced environment and adapt quickly to change
• Ability to deal with internal and external customers
• Proficient in Excel (sum, if/than statements, vlookups, sort/filters, pivot tables) and process improvement skills
• Ability to work in a team environment
• Professional, articulate and able to use good independent judgment and discretion. Must have proven ability to maintain correspondence, discussions and materials in strictest confidence. Must be able to work overtime as needed

PREFERRED QUALIFICATIONS:

• Bachelor's degree
• Billing or sales operations experience.
• Knowledge of Cash App & Shared Service Organization

BENEFITS:

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company's 401 (k) or Supplemental Income Plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal day
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Pay Rate: $29.96 / hr

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.