Staff Field Quality & Reliability Engineer

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

In this role you will be leveraging quality and reliability statistical principles by analyzing big data and telemetry, you will conduct deep dives and make impactful decisions affecting our entire fleet, ultimately elevating our customer experience. This role demands initiative, a passion for data-driven problem-solving, and the ability to drive teams towards effective solutions. As a member of the Field Reliability & Quality team, you will play a pivotal role in safeguarding vehicle quality in the hands of our customers. This high-impact position requires a proactive and detail-oriented individual with strong indirect leadership capabilities. You will be at the forefront of addressing critical, high-severity issues, guiding cross-functional teams through triage, problem-solving, and resolution. Your efforts will directly contribute to customer satisfaction and may involve leading investigations that could potentially result in Field Service Actions.

• Lead issue triage and resolution for vehicle breakdowns and high-severity events, driving metric improvement.
• Proactively identify and escalate emerging high-impact issues using warranty data for early resolution.
• Drive timely root cause analysis and resolution by holding cross-functional teams accountable.
• Manage the end-to-end Field Service Action (FSA) process, including investigations, cross-functional collaboration (Service, Legal, Engineering, Manufacturing, Homologation, Compliance)
• Develop business cases and present information to leadership for customer satisfaction campaigns and FSA decisions.
• Manage financial accruals and budget tracking.
• Implement continuous improvement by driving lessons learned into relevant processes.
• Develop and track data-driven metrics for issue monitoring and corrective action effectiveness.
• Create innovative tools and processes to enhance efficiency and scalability.

• Bachelor's or Master's degree in Engineering.
• A minimum of 6 years of experience in automotive Quality or a related field.

• Demonstrated problem-solving skills with a high level of analytical ability to tackle complex issues.
• Strong analytical, written, and verbal communication skills.
• Proven leadership skills with the ability to influence and guide cross-functional teams.
• Proficiency in product and/or project management tools and agile methodologies.
• Solid understanding of database structures and practical experience using SQL.
• Experience working with and analyzing large datasets.
• Familiarity with statistical analysis techniques.
• Experience with Python and the Pandas library (nice to have)

• Ability to work efficiently and effectively under pressure and with a high workload.
• Hands-on and open-minded approach to challenges.
• Willingness to travel up to 10%.

Salary Range for California Based Applicants: $171,100 - $213,900 (actual compensation will be determined based on experience, location, and other factors permitted by law)

Benefits Summary: Rivian provides robust medical/Rx, dental and vision insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26. Coverage is effective on the first day of employment.

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com.

Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes ("Candidate Personal Data"). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.

Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian's service providers, including providers of background checks, staffing services, and cloud services.

Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.

Please note that we are currently not accepting applications from third party application services.