New 
Service Support Specialist/Dispatcher
 PT Holdings LLC | |
life insurance, 401(k)
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 United States, Illinois, Addison | |
 Apr 21, 2025 | |
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Description
Position at Great Lakes South Town
We are looking for the best Service Support Specialist/Dispatcher!
Position Summary:
Are you ready to be an integral part of our team? We're seeking a Service Support Specialist to be the backbone of our branch and tackle a variety of tasks across all departments.
Essential Functions:
Task Maestro: Assist dispatch in creating work orders, maintaining billing notes, and inputting new equipment data.
Office Maven: Handle clerical duties like scanning, filing, and managing daily mail.
Customer Champion: Welcome and guide customers in tagging their equipment for repairs.
Logistics Pro: Open and thorough communication with technicians on their routes through the dispatching software.
Manage UPS shipments, ensuring accuracy and proper documentation.
Warehouse Organizer: Ensure components are stored correctly in the warehouse or attached to Service Work Orders.
Safety Advocate: Prioritize safety and follow our accident prevention procedures.
Adaptable Dynamo: Embrace new challenges assigned by the Branch Manager.
Responsibilities of the Position:
Team Player: This is a non-supervisory role, reporting to the Branch Manager.
Decision Influencer: Your actions can impact people, finances, and our organization's reputation.
Caller Catcher: On-call rotation is required. Consists of accepting 3rd party calls and emailing them to On-call technicians.
Minimum Qualifications:
Educational Foundation: High School diploma or its equivalent.
Experience Insight: Two years of education and/or experience in a related field.
Exceptional Communicator: Strong customer service, communication, and problem-solving skills.
Clean Slate: Successful completion of a pre-employment drug screen and criminal background check.
Safety-First Attitude: Prioritize safety in all you do.
Self-motivated and Organized: Excel at working independently with minimal supervision.
Must be at least 18 years old.
Physical Demands:
Office Oasis: Primarily, work in a typical office environment.
Occasional Lifting: Light lifting of office equipment, supplies, and boxes may be needed.
Balanced Posture: A mix of sitting, walking, and standing throughout your day.
Tech-Savvy: Comfortably operate computers and office equipment.
Pay: $20- $25 an hour, based on experience
Benefits of Joining Our Team
Ready to unlock your potential as a Service Support Specialist? Join our team, where your dedication and skills make all the difference. Apply now and be part of something exceptional!
About Great Lakes Service
Great Lakes Service is the Midwest leader in repair and maintenance for commercial cooking, refrigeration, HVAC, ware-washing, beverage, and ice machine equipment. Integrity-driven, we serve our customers with qualified technicians, outstanding customer service, innovative technology, a high first-time fix rate, and the best response times in the industry. At Great Lakes Service, we make it our mission to create higher industry standards that change the perception of service companies in the markets we serve. As a dedicated service partner, our goal is to eliminate downtime and lost revenue with proactive solutions that help our customers run a more profitable business. Let us know if you want to be part of our team! To learn more, please visit us at:
Commercial Kitchen Repair | Great Lakes Service | Chicagoland
Great Lakes South Town is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Great Lakes South Town is a division ofUnlimited Service Group"All Unique All United." | |