Manager, Salesforce Strategy Support and Data Integrity

Who We Are: It all starts with purpose.

We are a purpose-driven nonprofit with a dynamic staff culture.

With a meaningful purpose, motivated staff, and excellent benefits, working here will definitely have you smiling! The ADA's headquarters is located just steps from Chicago's Magnificent Mile and close to public transportation. With more than 400 colleagues, the ADA Staff are some of the most talented people in the Chicago, Washington D.C., and Maryland area.

We were named a Top Workplace by the Chicago Tribune in 2019 and 2021! Come join our team!

Job Responsibilities:

As AMS Salesforce Strategy Support and Data Integrity Manager, this individual will play a strategic leadership role in optimizing the Salesforce platform and Fonteva AMS to enhance operational efficiency across the Tripartite. Bringing deep expertise in Salesforce administration, configuration, and user support, they will lead initiatives and work closely with the Director of Tripartite Services and AMS Support managers to streamline system processes, improve data integrity, and drive user adoption.

This role requires strong technical proficiency in Salesforce and Fonteva AMS, the ability to translate business needs into scalable solutions, and leadership in guiding best practices and system enhancements. Acting as a key liaison between cross-functional teams, this individual will ensure seamless integration, proactive issue resolution, and continuous improvement of AMS and Salesforce functionalities. Their ability to mentor team members, communicate complex technical concepts effectively, and implement innovative solutions will be critical to the success of the organization's CRM strategy.

Must Have:

• Bachelor's degree or experience in lieu of degree
• 5 years experience, or 9 in lieu of degree, in/with:
  
  
  
  • supporting users in a CRM environment including three years in Salesforce
  • conducting training sessions and coaching end users
  • a customer facing role including some experience supporting users in a CRM environment
  • At least three years in the Salesforce environment
  • conducting training sessions and coaching end users
  
  
  
  
• Understanding of technical concepts, tools, and applications within the Salesforce ecosystem
• Understanding of Financial Accounting and financial processes and data structures
• Skills in the following:
  
  
  
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    Verbal Communication; Writing; Analytical; Facilitation; Collaboration; Presentation; Influential; Self-starter; Results-focused; Prioritization; Excellent customer service & Salesforce technical skills; Excellent interpersonal skills; Strong analytical and problem-solving skills; Excellent Organizational skills

    
    
  
  
  
  
• Proficiency in report creation, dashboards and view creation tools
• Knowledge of data loader, Salesforce Marketing Cloud, PowerBI, Salesforce ecosystem
• Travel 3+ nights a year to conferences at ADA headquarters and State and Local societies
• Position may require more than the standard number of hours of work within a workweek, may require before or after hours work, may require weekend work

Nice to Have:

• Salesforce Sales Cloud and Service Cloud
• Salesforce Administrator certification
• Other Salesforce certifications
• Knowledge of advanced Excel formulas
• Experience in AMS environment such as Fonteva

Just a few of the benefits offered to employees:

• Promotes Work/Life Balance
• Hybrid Work Schedule (2-3 days from home)
• Health insurance/ dental reimbursement plan
• Ample Paid time off
• 401(k)
• Pension
• Flexible Spending Account
• Life insurance
• Tuition reimbursement
• Paid Parental Leave
• Pet Insurance
• Student Loan Refinance
• 2 days off to work at a charity event of your choice

The ADA values a variety of backgrounds and experiences and is committed to providing equal employment opportunities to qualified job candidates. The ADA is an equal opportunity employer of protected veterans and individuals with disabilities. All qualified applicants will receive consideration for employment in open positions without regard to race, ethnicity, gender, color, religion, sex, age, marital status, ancestry, citizenship, physical or mental disability, medical condition, veteran status or any other characteristic.

The American Dental Association is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at recruiting@ada.org

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.