Senior ServiceNow Developer

Starting Salary Range: $147,000 - $157,000 - position is also eligible for an annual bonus if individual performance and company objectives are met.

Join MISO as a Senior ServiceNow Developer and help shape the future of our service management platform.

At MISO, we're on a mission to optimize and elevate our service management capabilities. As a Senior ServiceNow Developer, you'll play a key role in leading technical development efforts within the platform team. You'll assign development tasks, perform quality reviews of development work, and ensure technical deliverables meet compliance, security, design, and development standards. In this role, you'll also support and mentor other developers, contribute to complex projects, and foster a culture of continuous growth through knowledge sharing and collaboration.

What You'll Do as our Senior ServiceNow Developer:

• Lead ServiceNow development efforts, ensuring alignment with platform architecture, coding standards, and governance frameworks.
• Design, develop, and implement scalable ServiceNow applications, workflows, and integrations using scripting, APIs, and automation tools.
• Provide technical guidance, mentorship, and peer reviews to ensure maintainable code and adherence to best practices.
• Collaborate cross-functionally to translate requirements into technical solutions, participating in Agile ceremonies and technical discussions.
• Maintain system performance, data integrity, and compliance through testing, documentation, and continuous process improvement.

What You'll Bring:

• Bachelor's degree in Computer Science, Information Technology, or related field (preferred)
• At least five (5) years of ServiceNow development experience, strong Agile experience, and the ability to execute technical solutions within a structured governance framework.
• Strong expertise in ITSM, ITOM, ITAM, and CMDB (SecOps, GRC, and SPM preferred)
• Hands on experience integrating ServiceNow with third-party applications using REST APIs and Integration Hub
• Experience working in environments that require governance, risk, and compliance considerations (NERC CIP experience a plus).
• ServiceNow Certified System Administrator (CSA) - Required
• Service Now Certified Application Developer (CAD) - Required
• ITIL v4 Foundation Certification (preferred)

What You Can Expect From The Team:

• Taking ownership of our actions and hold ourselves and each other accountable.
• Valuing continuous learning and improvement.
• Creating a safe, respectful space where questions, ideas, and feedback are always welcome.
• Communicating openly and transparently to build trust.
• Listening actively and engage with curiosity and respect.
• Following through on our commitments and honor our promises.
• Collaborating across roles and teams to strengthen our relationships and effectiveness.

Appropriate level will be determined based upon experience and knowledge.

Transformative innovation is happening in the electric industry, from digitalizing homes and distributed resources to renewable energy and an ever-changing grid. MISO manages the electricity superhighway in the Central U.S. and through use of groundbreaking research and advanced technology, our highly skilled employees ensure power flows reliably to 45 million Americans. Operating the electricity grid, running a robust energy market, planning for a bright future - it's what our immensely hardworking and dedicated team does every day.

At MISO we offer a hybrid work environment and a comprehensive benefits package available on your first day of employment.

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