Retail Team Leader

Purpose:

Contributes to store profitability by ensuring KPIs for a defined area within the store are met or exceeded. The core expectations include coordinating team members to provide the best possible balance of service and operations, resulting in a leading shopping experience.

Key Accountabilities:

• Allocates resources and organizes processes within assigned area of responsibility to drive efficiency and productivity in a variety of situations.
• Create an appealing, easy-to-shop environment for customers by coordinating his/her team to consistently execute visual merchandising and housekeeping standards in assigned area of responsibility.
• Ensures the product offer available to customers is maximized in assigned area of responsibility by coordinating product replenishment from the stockroom to the sales floor.
• Supervises sales transactions to ensure quick and accurate processing while adhering to cash protection procedures.
• Minimizes loss by implementing, monitoring and tracking all loss prevention activities.
• Maintains a safe shopping and working environment by ensuring company policy and procedures are adhered to within assigned area of responsibility.
• Applies knowledge of Retail KPIs to make commercial decisions that drive achievement of established sales targets.
• Tracks performance data for assigned area (e.g. best sellers, space allocation, etc.) and makes necessary adjustments to drive productivity and efficiency.
• Coaches, motivates and inspires individuals within area of responsibility to maximize and drive a performance culture.
• Is a role model for customer service and boosts sales and Brand experience by using advanced sales techniques and appropriate elements of the adidas customer service model.
• Guides and trains team members on basic core and seasonal product knowledge.
• Uses advanced category expertise and enthusiasm for the Brand to drive sales and customer loyalty.
• Understand customer expectations and coaches team to meet or exceed them at all times.
• Actively supervises and coordinates team to ensure all customers receive the highest level of service.
• Actively collaborates and shares best practices to drive store team performance.
• Supports the recruitment, onboarding, training and development of the store team.
• Communicates a desire to learn and seizes all available opportunities to drive own development and increase performance.

Knowledge, Capabilities and Experience:

• Must possess and consistently exhibit the competencies relative to the position.
• Skilled in operating personal computers, POS systems, and various software packages including MS office.
• Ability to learn and adapt quickly in a fast paced environment.
• Strong interpersonal and communication skills including the ability to lead discussions in diverse groups of varying size.
• Ability to operate independently and with discretion, and work effectively under pressure.
• Demonstrates an inspirational attitude that contributes to a positive team environment.
• Ability to build and maintain effective working relationships with team members along with willingness to set and maintain high standards of performance.
• Well developed ability to speak, read, comprehend, and write English
• Ability to maintain reliable and consistent attendance and punctuality.
• While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.

Physical Requirements:

• While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, crawl, and operate a Brannock device.

• The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.

• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.
• Must be 18 years or older.

Qualifications:

• High school diploma or general education degree (GED)
• Minimum 12 months experience working in a sports/fashion customer & commercial focused retail environment.
• Advanced selling experience and comprehensive product, retail and industry understanding as well as supervisory experience.

Purpose:

Contribute to meeting or exceeding store sales and profit targets by:

• Passionately inspiring consumer loyalty to the brand
• Diligently executing store operations, with a special focus on selected functional areas
• Providing support and feedback to Retail Professionals and store management

Key Accountabilities:

• Be aware of store sales and KPI targets, as well as individual performance targets, take ownership over them and effectively use all available store resources to meet or exceed them
• Identify sales and KPI improvement opportunities and communicate suggestions to store management to address them and drive commercial success
• Be a role model for customer service and meeting or exceeding customers' expectations
• Be role model for cashier operations and completing sales transactions quickly and accurately while adhering to cash protection procedures
• Be a resource for Retail Professionals in dealing with complex customer service situations
• Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values
• Use advanced Category expertise to successfully meet the specific needs of even the most demanding customers
• Guide and train selected team members on basic Foundational and Seasonal Brand and product knowledge, especially in your assigned Categories (if applicable)
• Adhere to all established policies and procedures
• Supervises sales transactions to ensure quick and accurate processing while adhering to cash protection procedures.
• Process merchandise deliveries quickly and effectively, and constantly replenish merchandising fixtures to ensure the store's entire product offer is represented on the sales floor
• Complete cash register transactions quickly and accurately
• Minimize loss in the stockroom, the sales floor and the cash wrap
• Perform all store operations in a safe, effective and efficient manner
• Collaborate productively and respectfully with team members
• Make yourself available to support other team members when needed
• Complete all applicable training programs and effectively apply the learning on the job
• Seek coaching and learning opportunities to continually improve your performance
• Handle returns, refunds and exchanges and use these as an opportunity to build sales and customer loyalty and to follow retail policies and procedures.

Knowledge, Capabilities and Experiences:

• Advanced Retail Professional Competencies
• Proficient in all Cash Handling BPs and Store Security Audit
• Skilled in operating personal computers, POS systems, and various software packages including MS office

Physical Requirements:

• While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, crawl, and operate a Brannock device.
• The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus. You must be 18 years or older.

Minimum Qualifications:

• Minimum 6 month work experience in a sports/fashion customer- and commercial-focused retail environment with advanced selling experience and solid product, retail and industry understanding
• Basic numeracy and literacy and advanced verbal communication skills
• You must be 18 years or older

adidas participates in E-Verify. For more information, click here.

https://www.uscis.gov/e-verify