New 
Senior Technical Program Manager
 Microsoft | |
 United States, Washington, Redmond | |
 Apr 15, 2025 | |
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OverviewSecurity represents the most critical priorities for our customers in a world awash in digital threats, regulatory scrutiny, and estate complexity. Microsoft Security aspires to make the world a safer place for all. We want to reshape security and empower every user, customer, and developer with a security cloud that protects them with end to end, simplified solutions. The Microsoft Security organization accelerates Microsoft's mission and bold ambitions to ensure that our company and industry is securing digital technology platforms, devices, and clouds in our customers' heterogeneous environments, as well as ensuring the security of our own internal estate. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. We are looking for a Senior Technical Program Manager (TPM) capable of managing the growing demand to stop and prevent cyber attacks. The ideal candidate should be skilled in project management, and able to handle multiple high-visibility, high-pressure engagements and cases simultaneously, as well as many of the day-to-day operations of the team. TPMs are also responsible for organizing and ensuring that the goals of the team are met to respond in the midst of a security crises. In order to be successful, you must be comfortable executing complex tasks and objectives and working across teams to produce results in ambiguous situations.Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.
ResponsibilitiesProgram management of multiple simultaneous engagements, delivering status reports to managers, coordinating customer and team resources needed to respondSupport of customer and internal needs (both pre- and post-onsite deployment), clearly communicating objectives and guidance to stakeholders Provide comprehensive project summaries for process improvement, post incident reporting, and ensuring that feedback and data collected for each escalation or incidentProduce repeatable processes and instruct teams on these processesSupport logistics, triage, and prioritization of feature requests for the development groupAccountable for the quality of own work; to be delivered within agreed procedures and timeframes and focused on internal and/or external customer needs Maintain a high-level understanding of the security tools and processes used by Microsoft in order to thoroughly answer customer concernsAdditional operational assistance with the needs of a growing business, including new offering development, internal rhythm of business communications, and field training. Work independently and effectively, and manage through ambiguity | |