2025 High School Internship $18.50/Hour | Customer Service Rep Bilingual

At A Glance

Spectrum is seeking a motivated customer service intern whose strengths include:

* Collaboration
* Learning
* Passion for technology
* Creativity

This is a learning-intensive program designed to give you essential business insights and hands-on experience in the technology field. Training is a full-time, starting June 13, 2025, with the possibility of extending on a part-time basis through your final year of high school.
Benefits include professional development sessions, networking opportunities, and mentorship.

The Spectrum Internship Experience:

You're a motivated rising high school junior enrolled in a relevant El Paso Academy or high school in the El Paso, TX area. You have clear aspirations and are seeking an internship program that will help you meet them.

What you can expect in this role:

As a Spectrum Intern,you'll learn and perform in a customer service capacity, providing basic customer support related to Charter services, including troubleshooting internet/phone issues and handling basic customer billing inquiries and payments. Employees in this role are responsible for establishing and maintaining professional and positive relationships with customers on behalf of Charter and ensuring issues are addressed consistently with company policies and practices. Works under general supervision. Regularly participates in professional skills development activities.

MAJOR DUTIES AND RESPONSIBILITIES

* Actively and consistently support all efforts to simplify and enhance the customer experience.
* Effectively present and discuss Charter products and services.
* Convey an image of quality, integrity, and superior understanding regarding services.
* Manage customer interactions professionally and efficiently.
* Effectively address customer questions, complaints, and concerns.
* Remain current and knowledgeable on every aspect of supported product.
* Facilitate customer issue escalations to local management/support as required.
* Comply with company and call center policies and procedures.
* Accurately document customer account records based on actions taken.
* Fulfill work schedules as required.
* Participate in quality coaching sessions to ensure interactions with customers are efficient and effective.
* Keep supervisor informed of any work-related concerns.
* Participate in professional skills development activities.
* Perform other duties as assigned.

REQUIRED QUALIFICATIONS

* Skills/Abilities and Knowledge
* Ability to read, write, speak, and understand English & Spanish
* Ability to handle multiple tasks
* Organization and time management skills
* Excellent interpersonal skills
* Familiarity with PCs, Microsoft Office Suite, and general intranet navigation
* Ability to work well in teams

Education

2+ years of high school experience
Enrolled in a relevant El Paso Academy or high school in the El Paso, TX area

Related Experience

Satisfactory HS performance relative to attendance and grades

PREFERRED QUALIFICATIONS

Related Work Experience
Computer, electrical or management course completions

WORKING CONDITIONS

Normal office conditions

The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.