Universal Banker III

At Open Bank, we pride ourselves on being different and OPEN to new ideas and opportunities for our clients and employees.

We celebrate innovation, diversity, teamwork, excellence and integrity. We are an equal opportunity employer and offer competitive compensation and benefits package to recruit, retain and reward top talent. We would like to be your partner in success and happiness!

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Job Title: Universal Banker III
Department: Western Office

We are looking for Universal Banker III to join our team. The Universal Banker III will be responsible for meeting with customers and non-customers to open all types of savings, checking and certificate of deposit accounts, based on discovery of customer needs, and to cross-sell appropriate Bank products and services of all types. Excellence in product knowledge and sales and service skills is essential. Must proactively discover needs and cross-sell the products and services that will appropriately meet those financial needs.

Key Responsibilities:

• Opens, closes, and renews all types of savings, certificate of deposit and checking products.
• Supervises and processes new accounts and performs callback duties for dual control.
• Provides exceptional service in handling clients in person or on the telephone.
• Processes Reject, Overdraft (OD), Non-Post, Stop, and HOLD items.
• Review & perform callbacks for various reports and items.
• Communicates with customers and mails out notices for NSF, OD, and Return Items.
• Research deposit accounts such as Account Statement Printing & Image Printing.
• Scan New Account Documents for review and callback.
• Processes Outgoing wire and keyboard item input and complete next day review.
• Assist with Safe Deposit Box access to clients as well as assist in opening new deposit boxes.
• Process Mail and Courier deposit, Messenger Service Deposit, Mobile & Remote Deposit, review, and submit.
• Receive checks and cash for deposit, examine checks for endorsement and negotiability.
• Keep informed of policies, practices, regulations, and laws applicable to their function.
• Maintain Vault Shipment In & Out Support.
• Performs teller or process new accounts or client service functions when needed.
• Customer Service Duties include processing Reg E Claims and providing banking services both in-person and by telephone.

Requirements/Qualifications:

• Minimum 3 years of experience as an operation specialist in bank operations required.
• Retail sales and service experience, including cash handling, a plus.
• Working knowledge of computers, related business programs and online banking systems.
• Good written and oral communication skills; ability to communicate effectively and project a professional image when giving and taking information in writing, in person, and over the phone.
• Ability to respond effectively to the most sensitive inquiries or client complaints.
• Accurate typing/keyboarding skills; basic computer skills, including the use of word processing, spreadsheet software applications, core banking process systems, e-mail and on-line banking programs.
• Good analytical skills including the ability to define problems, collect data, establish facts, and draw conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Be able to handle large amounts of cash.
• While performing the duties of this job, the employee is regularly required to sit, use hands and fingers to handle or feel; reach with hands and arms, and talk and hear. The employee frequently is required to stand and walk. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.

Employee Benefits & Perks

• Medical, Dental, & Vision: Open Bank offers medical, dental, and vision insurance for all full-time employees and their immediate family members. Employees become eligible for insurance benefits on the first of the month following their hire date.
• Life, Accidental Death & Dismemberment, & Long-Term Disability: Open Bank pays 100% of the cost.
• Flexible Spending Account (FSA): Tax-advantaged financial accounts are offered for employees to pay for eligible out-of-pocket expenses (health, dependent care, transit, and parking) with pre-tax dollars.
• 401(k) Retirement Savings Plan: Open Bank matches 100% of the first 6% of employees' contributions. Employees are eligible to participate on the first of the month following 90 days of employment.
• Paid Time Off (PTO): Employees begin to accrue PTO hours at the time of hire to use for vacation, illness, or other personal reasons.
• Employee Assistance Program (EAP): The EAP offers counseling sessions, online tools and resources, and legal and financial guidance for employees and their family.
• Company Paid Lunch: Open Bank provides company paid lunch twice a week.

To view current job openings, please visit Open Bank Careers Page: https://myopenbank.com/about/#