Field Service Representative, medical facilities -- Queens, NY

Arjo welcomes people from all backgrounds and walks of life! Our employees are people with different strengths, experiences and backgrounds, who share a passion for improving people's lives. We believe our people make all the difference in cultivating an inclusive, relatable culture that welcomes ideas, encourages innovation, and values belonging.

Our Total Rewards programs reflect who we are as an organization and the value we have in our people. Our programs support our dedication to open communication, ethical behavior and safety, and growth and development of our employees. These are the program elements:

• Total Cash- $28-30/hr plusperformancebonus.
• Benefits- Crafted to help Arjo employees maintain health and wellness for themselves and their families, meet their financial commitments, and prepare for retirement with an award-winning 401k plan.
• Talent Development- We support the development and growth of our employees through talent review and development and build career pathways for top performers.
• Work-life Flexibility- At Arjo, we believe in embracing flexible ways of working. Our responsibility is to enable our people in performing and delivering according to their best abilities, and we recognize workplace flexibility as one way to enable this.

Arjo's Field Service Representativein the Reprocessing Products group will service New York Metro area hospitals that utilize Arjo for reprocessing of medical devices. In this role, you will drive an Arjo vehicle to service existing customers (hospitals in New York's 5 boroughs) to meet required service levels and increase collections of medical devices, ultimately leading to revenue growth.

As the face of Arjo to our customers, the Field Service Representativemust build rapport with a variety of hospital personnel and leaders. This is a physical, fast-paced, indoor/outdoor position that provides information and support while collecting medical devices within hospitals. In this role, you will learn hospital layouts to provide consistent and efficient collections of medical devices and will coordinate packaging and shipping of the devices at each facility.

Key Day-to-Day Functions:

• Coordinating, planning, and implementing Arjo ReNu reprocessing solutions.
• Daily account administration through completing routine collections and pick-up requests, addressing customer inquiries, and coordinating the shipping of devices from assigned hospitals.
• Proactively identify customer needs and develops creative and feasible solutions when complaints arise.
• Support Arjo Sales by providing product expertise, assisting with staff training and evaluations, and supporting customer requirements.
• Responsible for meeting individual and team MBOs/targets as provided by Management.
• Ensure compliance with government and company guidelines.

QUALIFICATIONS:

• High School Diploma or GED required.
• MUST HAVE a valid and unrestricted driver's license
• MUST HAVE prior customer-facing experience, preferably in a field setting.
• Prior experience with scheduled pickups and deliveries preferred.
• Military service a plus. Experience in a hospital/healthcare setting helpful.
• Able to lift and move 50 lbs.
• Strong customer service and communication skills
• Basic to intermediate Microsoft Office skills in Excel, Word, and Outlook

For more information, click this link to watch the Arjo Reprocessing 'Who is ReNu' video

#LI-YL1

#LI-REMOTE

About Arjo

Arjo Inc. welcomes people from all backgrounds and walks of life. Our employees have different strengths, experiences, and backgrounds, but share a common passion for improving people's lives. We collectively promote a welcoming culture that embraces new ideas, encourages innovation, and values belonging. Arjo Inc. gives consideration for employment to all qualified applicants and prohibits discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity and/or expression, age, national origin, disability, genetic information, military status, or any other characteristic protected by applicable federal, state, or local law.

Qualified Applicants who require a reasonable accommodation for any part of the application and/or hiring process may contact us through the following email address:application.accommodations@arjo.com