Program Manager, Certification & Accreditation

To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions. Other duties may be assigned to meet business needs.

• Certification & Accreditation Program:




• Manage agency contacts, profile updates, accreditation review team members, and the A&C team's activities.
• Coordinate logistics and activities of Accreditation review team members alongside the Accreditation Director to ensure efficient reviews.
• Manage the processing & analysis of data and information associated with the agency's Accreditation self-evaluation questionnaire (SEQ).
• Provide organizational and technical support for day-to-day accreditation & certification activities, including managing the online system and reporting data.
• Support the Performance Standards Committee, Accreditation Review Teams and accreditation contacts of state agencies.




• Data Strategy & Reporting:




• Manage the data strategy associated with CSBS accreditation & Certification programs in line with the CSBS strategic plan and AWD priorities.
• Prepare and submit monthly reports to leadership and CSBS governance bodies.
• Manage and analyze NMLS Help desk and SNOW ticket reporting and trending




• Technology, Data Analysis & Process Improvement:




• Maintain program technology systems, such as dashboards and shared resources, and coordinate with internal teams to ensure accurate data input, access, and reporting.
• Facilitate the collection and processing of data elements required for reporting and analysis related to both Accreditation and Certification dashboards.
• Develop and maintain the accreditation program materials and document library, identifying automation opportunities.
• Manage the AOS and ECP daily activities, assisting with UAT when directed.
• Collaborate with the Certification Lead on LMS transition activities and ongoing LMS Certification maintenance items
• Collaborate with internal teams to gather and organize program data to support KPI monitoring and performance reporting.
• Proactively alert Accreditation leaders to potential risks to an agency's accreditation status based on data analysis and KPIs.




• Budget Management & Billing:




• Adhere to budgetary requirements for agency Accreditation and Certification.
• Oversee the preparation of annual billings and collection status for accreditation fees in collaboration with the Accounting team.




• Recognition & Communication Management:




• Rebuild and streamline the Accreditation & Certification certificate creation and delivery process to make it cost-effective and efficient, ensuring the process is a "special" event for recipients.
• Manage the Examiner Certification program, including preparation and mailing of certificates, updating continuing education records, and ensuring internal audit processes are followed
• Manage Accreditation/re-accreditation/Certification recognition and communication templates for announcements, publicity, and media sharing by agencies and certification recipients.
• Training Records Management (TRM) Manage training records on behalf of state agencies and maintain relevant databases.




• Engagement & Communications:




• Execute engagement and communications plans across the Accreditation & Certification programs to promote the value of accreditation and certification.

Additional Responsibilities

• As requested, provide support in managing various certification & accreditation program activities to ensure they are conducted timely and efficiently.
• Administer the CSBS scholarship program, including the case study competition.
• Other duties as assigned.

Minimum Qualifications

To perform this job successfully, an individual should possess the knowledge, skills, and abilities listed and meet the amount of education, training and/or work experience required.

• Bachelor's degree in a relevant field (e.g., business, management, public administration, or related disciplines).
• 3 to 6 years of experience in program or project administration, data coordination, or support roles - ideally within an accreditation, certification, or nonprofit environment.

• Strong organizational, communication, and problem-solving skills.
• Proficiency with technology tools, data management systems, and dashboards.
• Knowledge of accreditation processes and program management preferred.
• Ability to manage multiple tasks simultaneously and prioritize effectively.
• Strong attention to detail and ability to work collaboratively across teams.
• Experience with budget management and financial reporting is a plus.

Requirements

• Due to the nature of CSBS's business in support of state financial services supervision, all CSBS employees have the potential of interacting with confidential information related to the supervision of financial services companies ("Confidential Supervisory Information"). As a result, in addition to general business conflicts of interest, all CSBS employees are expected to disclose conflicts of interest in financial services companies on at least an annual basis and to proactively avoid such conflicts.
• Protect the confidentiality, integrity, and availability of CSBS information and information systems in accordance with CSBS policies and procedures.

Values Instilled Behaviors for Excellence (VIBE)

At CSBS, work-life balance isn't just a policy; it's our VIBE! We recognize that our team members have lives that deserve attention and care. That's why we create strong, supportive relationships that help everyone grow both professionally and personally. We honor each other's expertise and speak the truth, even when it's a bit awkward. And guess what? This honesty creates a vibe of respect and trust that powers our efficiency and our excellence. It lets us chase those career goals while also nurturing our personal pursuits. At CSBS, you can thrive at work and at home-it's the best of both worlds!

Just like a healthy work-life, collaboration is an essential part of CSBS's mission. In fact, it is the heartbeat of everything we do! We're all about pitching in, giving props to our colleagues, and having each other's backs. This allows us to push ourselves to our maximum potential and embrace those bold risks and innovative solutions. No matter what comes our way, our commitment to communication and teamwork strengthens us. We at CSBS are on mission and on the move, tackling all challenges together!

Leadership Competency Model

At CSBS, we believe in leadership at every level, empowering all employees, regardless of role, to take initiative, inspire others, and drive progress. Our five core competencies are Leading Change and Transformation, Leading Others, Results Focused, Business Intelligence, and Collaborative Partnering to provide a framework for professional growth while ensuring accountability in our performance.

Leading Change and Transformation means embracing innovation and adaptability to drive continuous improvement. Leading Others is about guiding, mentoring, and influencing colleagues to move our mission forward. A Results-Focused mindset ensures we meet our goals with efficiency and impact. Business Intelligence allows employees to make informed, strategic decisions based on data and industry insights. Finally, Collaborative Partnering fosters teamwork and strong relationships to achieve shared success.

This competency model not only supports individual growth and development but also strengthens CSBS as we evolve into a more agile and innovative organization. Here, leadership isn't just a title, it's a mindset that moves us forward together.

• General office.
• Occasional travel; up to 20% of time.