Strategic Initiative Senior Program Manager

Exemption Status:

Schedule Details:

Scheduled Hours:

Shift:

Hours:

Cost Center:

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 16,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

I. Major Responsibilities:

1. In collaboration with hospital and department stakeholders, designs large complex projects and initiatives. Works independently with leaders to develop project scopes and timeframes. Provides expert advice and coaching on best practices and project management principles and methodologies.
2. Maintains understanding of the relationship between business need, functional requirements, technology solutions. Translates needs, issues, and ideas into effective strategies and action plans. Leads workflow evaluations as necessary to document current and future state, identify inefficiencies and opportunities. Analyzes findings and recommends process improvements.
3. Effectively manages large complex projects from conception to completion, including establishing a team, project plan, timeline and deliverables. Manages project support and provides leadership for cross-functional teams. Facilitates open communication and provides effective direction, guidance and leadership to project teams to ensure effective teamwork and motivation.
4. Establishes and implements project metrics, adjusting team activities and managing internal and external resources as necessary to ensure success of the project. Reports, analyzes, and synthesizes data from reporting systems for communications and for project direction. Finds solutions to barriers that arise and advises senior leaders as appropriate to ensure timely and measurable success of projects.
5. Creates regular project communications materials for key constituencies. Analyzes and produces compelling reports for internal audiences. Develops and delivers presentations related to projects at the department or entity level for informational and/or promotional purposes.
6. Evaluates and recommends vendors for the potential purchase of services or products as needed for project development or management; evaluates and pilots services and products; partners with leadership to make and implement selections.
7. Recommends and contributes to the development of appropriate training and educational materials and collaborates with administrative and clinical staff regarding initiatives.
8. As necessary, serves on designated organizational committees with the purpose of providing a broad perspective.

Standard Staffing Level Responsibilities:

1. Complies with established departmental policies, procedures, and objectives.
2. Attends variety of meetings, conferences, seminars as required or directed.
3. Demonstrates use of Quality Improvement in daily operations.
4. Complies with all health and safety regulations and requirements.
5. Respects diverse views and approaches, and contributes in maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
6. Maintains, regular, reliable, and predictable attendance.
7. Performs other similar and related duties as required or directed.

All responsibilities are essential job functions.

II. Position Qualifications:

License/Certification/Education:

Required:
1. Bachelor's degree in Business, Healthcare, or related field.

Preferred:
1. Master's degree in Business, Healthcare or related field strongly preferred.
2. Project Management Professional Certification (PMP).

Experience/Skills:

Required:
1. Eight years related work experience in Business, Healthcare or related field, including five years of experience in complex project management from planning through completion.
2. Proven expert ability to manage large complex projects, set priorities, and meet appropriate timeframes.
3. Proven ability to work with end users in eliciting and documenting requirements and other project artifacts.
4. Proven ability to facilitate business requirements gathering sessions with multiple stakeholders.
5. Must be able to work independently and function as a team member who fosters effective communication and coordination of department efforts.
6. Must show willingness to be flexible and adaptable to change in priorities.
7. Strong organizational skills.
8. Excellent communication skills, both verbal and written, and presentation skills.
9. Proficiency in Microsoft Office Suite products, in particular PowerPoint, Excel and Word, in addition to a working knowledge of Access. Experience using project application tools such as Microsoft Project.

Preferred:
1. A working knowledge of patient-centered care principles, performance improvement standards and methodology, and Lean Management principles.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.

III. Physical Demands and Environmental Conditions:

Work is considered sedentary.Position requires work indoors in a normal office environment.

Preferred Experience and Qualifications:

• Lean Six Sigma Black Belt
• Experience leading culture transformation initiatives

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.