Fare Inspection Officer

Marketing Statement

Ride BART to a satisfying career that lets you both: 1) make a difference to Bay Area residents, and 2) enjoy excellent pay, benefits, and employment stability. BART is looking for people who like to be challenged, work in a fast-paced environment, and have a passion for connecting riders to work, school and other places they need to go. BART offers a competitive salary, comprehensive health benefits, paid time off, and the CalPERS retirement program.

Pay Rate
This is a BART Police Officers' Association (BPOA) represented position.

Step 1: $35.97/hourly to Step 5: $43.16/hourly (BPOA Hourly)

Note: All External candidates will start at Step 1

Posted Date
March 10, 2025

Closing Date
March 31, 2025

Reports To
Chief of Police or designee.

Days Off
Variable/As Assigned.

Who May Apply
All current BART employees and qualified individuals who are not yet BART employees.

Current Assignment
The Fare Inspection Officer is under the general supervision of police management and will provide supplemental assistance to police personnel throughout the District as related to BART's Proof of Payment ordinance. Examples of duties include ensuring patrons' compliance with fare payment requirements and issuing citations under the authority of state law and BART ordinance. The incumbent will also perform related duties as assigned.

Selection Process
This position is represented by BART Police Officers Association Employees (BPOA).

Internal BPOA Community Services Officer (CSO) and Transit Ambassador (AMB) applicants will be screened to ensure that minimum qualifications are met. Those applicants who meet minimum qualifications will then be referred to the hiring department for the completion of further selection processes. The selection process will include 2 phases:

Phase 1: Minimum qualifications screening
Phase 2: Oral panel interview

The selection process for all other applicants will include the following four (4) phases:

Phase 1: Written Exam
Phase 2: Minimum qualifications screening
Phase 3: Oral panel interview
Phase 4: Investigative background check

The successful candidate must have an employment history demonstrating reliability and dependability; provide copies of certificates, diplomas or other documents as required by law, including those establishing his/her right to work in the U. S.; pass a pre-employment medical examination which includes a drug and alcohol screen, and which is specific to the essential job functions and requirements. Pre-employment processing will also include a background check and successful completion of a polygraph exam.

The selection process for this position will be in accordance with the applicable collective bargaining agreement.

1. Performs general fare enforcement activities within BART Police jurisdiction under the authority of Penal Code section 640(c)(3)(A) and BART's Proof of Payment ordinance.
2. Initiates contacts with BART patrons to check for possession of a valid exit-coded BART fare medium as well as appropriate eligibility to use discounted fares; issues citations to patrons who fail to present proof of payment, who knowingly provide false information, who violate eligibility rules for discounted fares, or for various other infractions under the appropriate code or ordinance.
3. Operates equipment such as BART readers to check BART Tickets, a Clipper reader to check Clipper cards, a handheld tablet to enter citation information, a belt worn printer to print citations, a body-worn camera to video record all fare inspection contacts, a cell phone to review and tag recorded video, a police radio to communicate with police dispatch, and pepper spray for self-defense.
4. Conducts security checks of BART stations and trains; advises patrons of law and/or ordinance violations; observes and reports potential safety or security hazards, unusual occurrences and criminal activity to BART Police Dispatch using appropriate and effective methods of communication.
5. Gathers, maintains and reports accurate records on citations, unusual occurrences and other incidents; fills out forms and writes basic reports; enters data into appropriate computer database or application.
6. Performs general customer service duties; answers questions and responds to complaints and requests for services; assists patrons with directions, information, rules and regulations.
7. Responds to medical emergencies on BART property to gather information, provide logistical support, and/or to provide first-aid as appropriate. Summons medical response when needed.
8. Deals effectively with hostile and uncooperative people.
9. Assists management in general informational outreach and presentations regarding proof of payment and other related rules and regulations.
10. Maintains crowd control at the direction of a Sergeant during emergencies, special events or other gatherings, interprets and applies Police Department policies and procedures.
11. Performs related duties as assigned.

Education:
Possession of a High School diploma, GED or recognized equivalent.

Experience:
Two (2) years of (full-time equivalent) verifiable direct public contact experience, which must have included interpreting and/or enforcing regulations or providing information and assistance to the public.

WORKING CONDITIONS

Environmental Conditions:
Field environment; exposure to heat, cold and inclement weather conditions.

Physical Conditions:
Requires maintaining good physical condition necessary for walking, standing or sitting for prolonged periods of time.

Knowledge of:
Requirements of BART's Proof of Payment ordinance.
Section 640(c)(3)(A) of the California Penal Code
Methods and techniques of dealing effectively with the public in routine and emergency circumstances.
Basic law enforcement organization, activities, terminology, rules, and procedures.
Basic business data processing principles and the use of online computer equipment.

Skill in:
Developing and maintaining effective working relationships with those contacted in the course of the work.
Understanding and carrying out oral and written directions.
Maintaining accurate records.
Preparing accurate, clear and concise written reports.
Using initiative and sound judgment within established guidelines.
Remaining calm in emergency situations and providing clear, concise and understandable verbal directions and information.
Operating standard office equipment including computers and supporting work processing and spreadsheet applications.

Equal Employment OpportunityGroupBox1

The San Francisco Bay Area Rapid Transit District is an equal opportunity employer. Applicants shall not be discriminated against because of race, color, sex, sexual orientation, gender identity, gender expression, age (40 and above), religion, national origin (including language use restrictions), disability (mental and physical, including HIV and AIDS), ancestry, marital status, military status, veteran status, medical condition (cancer/genetic characteristics and information), or any protected category prohibited by local, state or federal laws.

The BART Human Resources Department will make reasonable efforts in the examination process to accommodate persons with disabilities or for religious reasons. Please advise the Human Resources Department of any special needs in advance of the examination by emailing at least 5 days before your examination date at employment@bart.gov.

Qualified veterans may be eligible to obtain additional veteran's credit in the selection process for this recruitment (effective Jan. 1, 2013). To obtain the credit, veterans must attach to the application a DD214 discharge document or proof of disability and complete/submit the Veteran's Preference Application no later than the closing date of the posting. For more information about this credit please go to the Veteran's Preference Policy and Application link at www.bart.gov/jobs.