Accounts Receivable Rep (Customer Service Focused)

Scheduled Weekly Hours:

Gundersen Health System is seeking a compassionate and detail-oriented individual to join our team. In this important role, you will conduct thorough audits of guarantor accounts to resolve billing issues and ensure our patients receive the support they need. You will manage both inbound and outbound calls, assist with payment plans, process payments, and provide information about our charity programs. Your dedication to helping patients navigate their billing and insurance questions will make a meaningful difference in their experience. If you are passionate about providing excellent customer service and supporting our community, we would love to hear from you!

What You'll Do:

• Resolve customer issues and answer patient inquiries regarding accounts, charges, and procedures through effective communication and one-call resolution guidelines.
• Educate patients on their financial responsibilities, including payment arrangements, insurance processing, and self-pay balances.
• Document all actions taken on patient accounts within the billing system and review accounts for discrepancies.
• Verify demographic and insurance information while ensuring compliance with patient privacy laws, including HIPAA.
• Offer financial assistance program information and provide recommendations for improvement based on observed trends and issues.

What's Available:

• Hours: Full-time, 40 hours/week
• Shift: Monday - Friday between 7:30am - 5:30pm
• Location: Onalaska Onsite (will eventually have the flexibility to be remote)

Why You'll Love It Here:

• Starting wage of $18.31/hour with the potential to increase based on experience!
• Support to grow in your career with access to our Career Development Center and Tuition Investment Program
• Top-rated retirement plan and healthcare benefits
• Departmental leadership that supports you as you do your best work.
• Work/Life balance to love what you do and where you live.

What You'll Need:

• High school diploma or equivalency
• Great communication, customer service, and computer skills
• Background in healthcare is a plus!

Emplify Health is comprised of two of the Midwest's most respected healthcare systems, Bellin Health and Gundersen Health System. Once neighbors, we are now partners, united in our mission to provide exceptional care to our communities. As a not-for-profit, patient-centered healthcare network, we have headquarters in Green Bay and La Crosse, Wisconsin. Our extensive network includes 11 hospitals and more than 100 clinics, serving 67 cities and rural communities across Wisconsin, Iowa, Minnesota and Michigan's Upper Peninsula. With over 4,500 dedicated nurses and providers, we are committed to delivering primary, specialty and emergency care, along with innovative medical education programs. Join us in making a meaningful difference in the lives of our patients and communities.

If you need assistance with any portion of the application or have questions about the position, please contact HR-Recruitment@gundersenhealth.org or call 608-775-0267

We inspire your best life by relentlessly caring, learning and innovating. This is our purpose. Together with our values - belonging, respect, excellence, accountability, teamwork and humility - our pillars set our foundation and our future.

Equal Opportunity Employer