Remote New

Remote Coding Specialists, Pro Fee Edits/Denials

LexiCode
paid time off, 401(k)
United States
Apr 03, 2025
About Exela Exela is a business process automation (BPA) leader, leveraging a global footprint and proprietary technology to provide digital transformation solutions enhancing quality, productivity, and end-user experience. With decades of expertise operating mission-critical processes, Exela serves a growing roster of more than 4,000 customers throughout 50 countries, including over 60% of the Fortune 100. With foundational technologies spanning information management, workflow automation, and integrated communications, Exela's software and services include multi-industry department solution suites addressing finance & accounting, human capital management, and legal management, as well as industry-specific solutions for banking, healthcare, insurance, and public sectors. - Through cloud-enabled platforms, built on a configurable stack of automation modules, and 17,500+ employees operating in 23 countries, Exela rapidly deploys integrated technology and operations as an end-to-end digital journey partner. Health & Wellness We offer comprehensive health and wellness plans, including medical, dental and vision coverage for eligible employees and family members; paid time off; and commuter benefits. In addition, supplemental income protection including short term insurance coverage is available. We also offer a 401(k)-retirement savings plan to assist eligible employees in saving for their retirement. Participants are provided access to financial wellness resources and retirement planning services. Military Hiring: Exela seeks job applicants from all walks of life and backgrounds including, but not limited to, those who are transitioning military members, veterans, reservists, National Guard members, military spouses and their family members. Individuals will be considered no matter their military rank or specialty. Job Description CSA TS Client Services About the Role: Daily tasks and responsibilities include, but are not limited to the following: Demonstrate flexibility in satisfying customer demands which include mail services, reprographics services, and tax processing. Provide the highest level of prompt and friendly customer service Provide troubleshooting guidance to clients experiencing issues with our products or services, diagnosing problems and guiding them through resolution steps Proven ability to prioritize tasks, manage multiple priorities simultaneously, and work effectively under pressure in a fast-paced environment Establish operating procedures and quality standards Perform necessary adjustments as outlined in the operators' manuals for equipment setup; Follow start-up, shutdown, and clean-up procedures Monitor operations and make mechanical adjustments as needed, to ensure proper quality output Capacity to handle a heavy volume of print production, tax processing, and the ability to meet important deadlines Availability for overtime, including weekends, during busy seasons to accommodate client needs and support team coverage Lifting heavy boxes when needed Take directions from supervisor or site manager Participate in cross-training Provide backfill as needed QUALIFICATIONS: Minimum of 1 year of customer service experience High school diploma or equivalent (GED) Experience as a Site Representative and/or a minimum of 1 year demonstrated knowledge and experience in a related functional area Directly-related equipment operation experience Demonstrated proficiency in the operation of related equipment Computer experience (Word, Excel, and PowerPoint, Google suite preferred) Excellent verbal and written communication skills REQUIREMENTS Strong organizational skills, attention to details Ability to work independently and as part of a team Ability to handle multiple projects simultaneously Ability to learn various programs and applications Ability to lift up to 55 lbs. Ability to consistently adhere to business procedure guidelines and policies, and company safety standards Accountability to meet the employer's attendance policy Ability to take and follow directions Professional presence The pay rate for this position starts at $18.50hr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. EEO Statement: Exela is committed to creating a diverse environment and is proud to be an equality opportunity employer. Qualified applicants will considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. Exela recruiters or representatives will only contact you from emails ending with @exelaonline.com, @exelatech.com, @lexicode.com, @rustconsulting.com or @ersgroup.com. We would never ask you for payment or ask you to deposit a check into your personal bank account during the recruitment process.