Senior Care Manager (Child Welfare Afterhours) (may underfill as Care Manager)

Waukesha County's Department of Health & Human Services is seeking a talented Senior Care Manager (may underfill as Care Manager) to work in the Child Welfare Afterhours Unit in the Child and Family Services Division. Child and Family Services' purpose is to serve individuals and families of Waukesha County by providing quality and professional services. We strive to use the many formal and natural supports within families and our community to keep children in their home whenever safely possible. We value collaboration and coordination with the families we serve, community professionals, and within the Department to implement effective prevention and intervention strategies. We are committed to providing the appropriate level of intervention and protection, while encouraging families to utilize their strengths toward independence and self-sufficiency whenever possible. While adhering to legal mandates, our work will be conducted in an atmosphere of respect, compassion, and confidentiality.

With the support of a supervisor, the Afterhours worker plays a pivotal role, outside of normal Health and Human Services business hours, for the safety and well-being of children, families, and the community under Wisconsin Statutes Chapters 48 and 938 and related State mandates. In this dynamic position, your role will be multi-faceted. Here are some key responsibilities:

1. Safety:
   • Receive and document reports of child abuse/neglect in compliance with Access and Initial Assessment Standards.
   • Physically responding when CPS reports identify present or impending danger.
   • Implement the least restrictive intervention to assure child and community safety.
   • Act in the capacity of Juvenile Court Intake, with support from your supervisor, when it is necessary to take Temporary Physical Custody of a child/youth.

1. Collaboration and Multidisciplinary Engagement:
   • Collaborate with law enforcement, Crisis, other Health and Human Services Divisions, and community partners.
   • Work in concert with the dayshift staff to assure consistency of practice, customer service and responsivity.

1. Advocacy and Family-Centered Approach:
   • Advocate for family rights and well-being.
   • Use the least restrictive means necessary to assure child and community safety.
   • Value family voice in the service delivery process.
   • Maintain knowledge of relevant laws related to child abuse and neglect and Youth Justice.
   • Maintain knowledge of community resources and services.
     
     

To thrive in this role, you'll need:

• A passion for child welfare and a commitment to making a difference.
• Job experience which includes providing services under Wisconsin Statutes Chapters 48 and/or 938
• Strong communication and organizational skills.
  
  

Why Join Our Team?

• Impact: You'll directly influence the lives of children, youth, and families.
• Growth: Opportunities for professional development through internal and external trainings
• Collaboration: Work alongside dedicated professionals who share your passion.
• Meaningful Work: Every day you'll contribute to positive change in the community.

• Supportive Culture: Regular support from supervisors and lead workers with extensive knowledge of all aspects of child welfare

Work Schedule: Work hours are Monday through Friday from 4 PM to Midnight, with optional overtime available. After meeting specific criteria, this role allows for up to 50% remote work during each pay period. Additionally, this position requires participation in a rotation as a backup for the primary on-call worker a total of 2-3 weekends per year.

Waukesha County offers a comprehensive compensation and benefits package including excellent health/dental/vision, life insurance, generous paid time off (vacation, 10 holidays, 3 floating holidays, ample accrued sick time that rolls over each year), an exceptional pension plan with employer match and lifetime retirement payment plus an optional tax advantaged 457 retirement savings plan. Amongst many other benefits, employees are recognized and valued through a pay for performance system. Successful candidates will be eligible for performance-based merit increases and non-base performance awards. Employee well-being is promoted through a balanced work-life culture and through an exceptional employee wellness program that offers a variety of programs and tools to help promote an employee's wellness and health, including an on-site health & wellness clinic.

Under supervision to perform senior level professional work involving the delivery of human services to individuals and families in need of resources, services and support; performs other duties as required.

1. Receives referrals of youth or adult clients who may have developmental disabilities, mental health concerns, physical disabilities, child maltreatment, or youth justice concerns.
2. Conducts assessments addressing physical, medical, personal, emotional, vocational, social, and/or psychological needs; develops a casework plan with clients and performs agreed-upon and necessary casework services.
3. Informs clients of available programs and services to meet their individual needs and encourages participation in the most appropriate activities.
4. Provides community education on available resources and services for clients and families.
5. Intervenes in emergency situations providing expertise for crisis intervention to families.
6. Provides care management and coordination services for complex needs individuals.
7. Shares knowledge and experience through teaming for individuals with complex needs.
8. Works as a peer mentor during onboarding.
9. Conducts assessments in the office, at consumer's home, or off-site locations.
10. Provides short term care coordination and maintains case records in compliance with agency, state, and federal standards.
11. Actively participates in or leads staff meetings, multidisciplinary team's conferences, court hearings, family team meetings, and contract service consultations for development and coordination of service plans.
12. Prepares detailed documentation and may testify in court or in evidentiary hearings, contested cases, and annual court reviews.
13. Ensures the proper administration of required documentation for federal and state funding sources.
14. Establishes and maintains effective working relationships with clients, families, multi-disciplinary staff, caregivers, service providers, volunteers, community agencies and the public.
15. Maintains prompt, predictable, and regular attendance.
16. Performs emergency government duties as assigned in event of Waukesha County Emergency Government declaration.
17. Participates in program development, marketing, and outreach activities.
18. May be considered for lead worker role or responsibility.
19. Performs other duties as required.
    
    

1. Considerable knowledge of the federal, state, and local rules, regulations, and statues governing the delivery of human services.
2. Considerable knowledge of human behavior, dynamics of groups and families, interpersonal relations, and social interaction.
3. Considerable knowledge of community resources and services as they pertain to developmental disabilities, mental health, physical disabilities, adult protective services, youth justice, and/or child protective services.
4. Considerable knowledge of social problems, such as family disorganization, domestic violence, abuse and neglect, discrimination, disability, poverty, unemployment, aging, and their effect on the individual.
5. Considerable knowledge of behavior management principles, practices, methods, and techniques.
6. Considerable knowledge of the cognitive, emotional, and physical needs of persons being served.
7. Considerable knowledge of confidentiality statutes and requirements, including the Health Insurance Portability and Accountability Act (HIPAA) of 1996.
8. Considerable knowledge of electronic health record software, computerized department program software, Internet access, and database, spreadsheet, and word processing programs.
9. Ability to respond appropriately in a crisis situation.
10. Ability to establish and maintain effective working relationships with clients, families, multi-disciplinary staff, caregivers, service providers, volunteers, community agencies and the public.
11. Ability to participate in multi-disciplinary decision making and services coordination.
12. Ability to plan and organize work effectively.
13. Ability to interpret and explain programs and services available to clients and their families.
14. Ability to communicate effectively both verbally and in writing.
15. Ability to effectively interact with sensitivity with persons from diverse cultural, socioeconomic, educational, racial, ethnic, and professional backgrounds, and persons of all ages and lifestyles.

Senior Care Managers must meet these minimum Training and Experience requirements:

1. A bachelor's degree from a recognized college or university in sociology, social work, psychology, nursing, criminal justice, or a closely related field.
2. Two years of responsible work experience in social work, counseling, nursing, criminal justice, or a closely related field.
3. A master's degree in social work, nursing, psychology, criminal justice, or a closely related field may substitute for one year of the work experience.
4. Social work certification may substitute for one year of work experience.
5. Valid driver's license.

1. A bachelor's degree from a recognized college or university in sociology, social work, psychology, nursing, criminal justice, or a closely related field.
2. Valid driver's license.
3. One year of related work experience in social work, counseling, nursing, criminal justice, or a closely related field.

About Us:
Waukesha County prides itself on operating in a business-like manner and is recognized as a leader delivering high quality services with competence and skill. With our vision of "Leading the Way", we value teamwork and collaboration, ethics and diversity, communication, efficiency and cost savings, innovation, and the wellbeing of our staff and the citizens we serve. Employees are provided professional development opportunities and encouragement to learn and practice continuous improvement and LEAN principles as we regularly ask ourselves "Is there a better way?"

Location:
Located in the City of Waukesha, our campus offers an on-site cafe and fitness center, free parking, and easy access to interstate highway systems. Waukesha County offers a perfect blend of urban and rural living where one can enjoy the benefits of quiet rural lake communities or opt for nearby attractions that the greater Milwaukee area offers including vast beach and park systems, public markets, performing arts, music festivals, and sports including the Milwaukee Admirals, Brewers, Bucks, Wave, Marquette University Golden Eagles and the UW-Milwaukee Panthers Basketball programs.

EEO/AA:
Waukesha County is committed to equal opportunity and nondiscrimination in employment and adheres to all Federal, State and County Equal Employment Opportunity laws, policies, plans, rules, regulations and ordinances. The County recognizes and accepts its important leadership role in providing for equal employment/service opportunities for minorities, women, and persons with disabilities. It is the express policy of Waukesha County to promote equal employment opportunity among all who are employed by Waukesha County and who seek employment with Waukesha County.

For further information visit: https://www.waukeshacounty.gov

The County does not sponsor applicants for work visas. Applicants must be currently authorized to work in the United States on a full-time basis.