Finished Goods Quality Supervisor

Who We Are:

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.

JOB MISSION:

The finished Goods Quality Supervisor will be responsible for managing personnel and activities to ensure effective and efficient operation of the Warehouse Quality group. You and your team will input, maintain, and share accurate quality data to be used for reporting, decision making, and to drive continuous improvement on current and future styles. You will work with cross-functional teams to ensure that your team is aligned to New Balance's Quality standards and properly representing the voice of the customer from a quality perspective. You will manage the defective returns analysis, reporting, and chargeback process. You will seek out opportunities and implement solutions for continuous improvement and efficiency gains within your organization.

MAJOR ACCOUNTABILITIES:
* Provide effective leadership and direction to the Warehouse Quality Group (including but not limited to developing, training, and evaluating) while ensuring a safe and efficient environment for them to work in.
* Act as primary point of contact for Warehouse Quality Group and foster a cross-functional partnership with Warehouse Operations Team.
* Participate in quality improvement teams providing problem solving or prevention guidance using quality tools such as 8D, DOE, and FMEA.
* Work with quality leaders within the organization to coordinate efforts between sites and ensure consistency of product and procedures relative to standards, and Warehouse operations.
* Maintain quality databases to be used for reporting, decision making, and to drive continuous improvement.
* Assist in developing finished goods sampling plans and the resulting report outs to protect the customer while gathering accurate and meaningful data to drive corrective and preventative actions in manufacturing.
* Manage QIR System- partnering with vendors to address specific quality issues and following up to ensure that closed loop corrective actions are implemented and effective, when necessary.
* Manage defective returns analysis, reporting, and chargeback process, including organizing/coordinating occasional finished goods quality sorting and rework projects.
* Seek out and implement opportunities for continuous improvement and efficiency gains within your organization.
* Perform other duties as assigned.

REQUIREMENTS FOR SUCCESS:
* Relevant quality and supervisory experience.
* Excellent Communication skills.
* Background in footwear with familiarity with quality requirements a plus.
* Solid MS Office skills.
* Must demonstrate initiative and problem-solving and analytical skills.
* Some travel to other US NB locations as needed.

Regular Associate Benefits

Our products are only as good as the people we hire, so we make sure to hire the best and treat them accordingly. New Balance offers a comprehensive traditional benefits package including three options for medical insurance as well as dental, vision, life insurance and 401K. We also proudly offer a slate of more nontraditional perks - opportunities like online learning and development courses, tuition reimbursement, $100 monthly student loan support and various mentorship programs - that encourage our associates to grow personally as they develop professionally. You'll also enjoy a yearly $1,000 lifestyle reimbursement, 4 weeks of vacations, 12 holidays and generous parental leave, because work-life balance is more than just a buzzword - it's part of our culture.

Temporary associates are provided three options for medical insurance as well as dental and vision insurance and an associate discount.

Part time associates are provided 401k, short term disability, a yearly $300 lifestyle reimbursement and an associate discount.

Flexible Work Schedule

For decades we have fostered a unique culture founded on our values with a particular focus on in-person teamwork and collaboration. Our North American hybrid model encourages rich in-person experiences, showcasing our commitment to teamwork and connection, while maintaining flexibility for associates. New Balance Associates currently work in office three days per week (Tuesday, Wednesday, and Thursday). Our offices are fully open, and amenities are available across our North American office locations. To continue our focus on hybrid work we have introduced "Work from Anywhere" (WFA) for four weeks per calendar year. This model will help us enhance our culture while continuing to maintain elements of flexibility.

Equal Opportunity Employer

New Balance provides equal opportunities for all current and prospective associates and takes affirmative action to ensure that employment, training, compensation, transfer, promotion and other terms, conditions and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information and/or status as an Armed Forces service medal veteran, recently separated veteran, qualified disabled veteran or other protected veteran.