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Product Manager
Responsible for the customer experience and product integration/execution for the business unit. This position will lead the development and implementation of strategy to ensure a positive customer experience is delivered and that we remain competitive in the market. This includes management of product enhancements, pricing, profitability and risk.
Position Responsibilities:
Roadmap Management
- Develop and implement product strategy.
- Serve as a market expert for business unit through research (internal and external), discovery, validations and customer interactions.
- Maintain an understanding of the competition and SWOT.
- Identify product opportunities through strategic planning, including product roadmap development and positioning assessment.
Product Promotion/Advocacy
- Create and own product's market message.
- Participate in development of go-to-market materials.
- Develop internal training materials and conduct training as necessary.
- Conduct customer, non-customer and prospective customer interviews to gather user persona intelligence.
- Monitor trends and customer adoption.
- Monitor product life cycle and recommend marketing/pricing strategies to enhance customer retention and acquisition.
Portfolio and Revenue Management
- Ensure profitability, competitive positioning and integration.
- Develop and recommend pricing strategies that will result in meeting product objectives, improve profitability and/or reduce expense.
Product Initiatives
- Investigate market opportunities and effect of product on the market.
- Develop recommendations for products and/or product enhancements based on a thorough understanding of user personas and use case scenarios.
- Represent voice of customer throughout the product development process.
- Partner with Technology and Operations area(s) to ensure appropriate product stability, ensure an efficient escalation and resolution protocol is in place for production (system/operational) issues and outages, for continuous improvement of production (system/operational) processes and to evaluate/review customer feedback.
- Define, measure and manage product risk
Vendor Management
- Participate in the contract negotiation process.
- Manage the day-to-day relationship with strategic vendors.
- Monitor Service Level Agreement performance.
Leadership
- Lead cross-functional teams for key initiatives related to product to ensure successful and timely completion.
Personal Knowledge
- Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional associations.
Soft Skills
- Strong communication skills, both written and verbal. Strong organization and analytical skills.
Position Qualifications
- Bachelor's degree
- 7 years of banking/financial services experience; Treasury Management experience a plus
- 5 years of Product Management experience
- Knowledge of NACHA rules; AAP certification a plus
About Comerica
We know our employees are critical to our overall success and we are dedicated to investing in their future. One of the ways we do this is to offer a comprehensive Total Rewards package designed to recognize and reward individual performance, as well support health, well-being, development and security for our colleagues and their family. Total Rewards consists of cash compensation, development and flexible benefit programs designed to meet individual needs today and in the future. Your salary will be commensurate with your work experience and our programs are reviewed regularly to ensure each remain competitive. We are proud to offer benefits such as health and welfare programs, strong retirement benefits, and generous paid time off programs. You and your eligible family members, including domestic partners and their children, can participate in medical, dental, and vision benefits, 401(k) and pension, income protection benefits such as life insurance, AD&D, and supplemental health programs to offset unexpected health care expenses. We also have a variety of time off programs for things like vacation, sick time, disability, and parental leave. Eligibility for some programs varies based on employment status and tenure.
Upon offer, Comerica conducts a comprehensive background and fingerprint check.
NMLS certification requirement: where applicable, a favorable background check screening, credit check, fingerprint check, and NMLS certification is required in accordance with the SAFE Act.
Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned into three major business segments; the Commercial Bank, the Retail Bank, and Wealth Management. Comerica's colleagues focus on relationships, and helping people and businesses be successful. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico.
Comerica is proud to be an Equal Opportunity Employer - veterans/individuals with disabilities, committed to workplace diversity.
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Comerica Bank
life insurance, parental leave, paid time off, sick time, 401(k)
Feb 04, 2025