Customer Service Specialist

Customer Service Representative

This position requires an active USAccess clearance or the ability to obtain a USAccess clearance to be considered.

Cherokee federal, is seeking a dedicated Customer Support Specialist. In this role, you will be responsible for responding to customer inquiries, managing orders and inventory, and ensuring accurate billing and property management. If you have a background in hydrology, electronics, mechanics[BK1] , or related fields, and possess strong communication and organizational skills, we encourage you to apply.

Compensation & Benefits:

• Estimated Starting Salary Range for Customer Service Representative: Pay commensurate with experience.
• Full time benefits include Medical, Dental, Vision, 401K, and other possible benefits as provided. Benefits are subject to change with or without notice.

Customer Service Representative Responsibilities Include:

• Respond to customer inquiries regarding orders, returns, repairs, and accounting information.
• Monitor back-orders and generate work orders.
• Update procurement information and pricing in the supply chain software system.
• Perform personal property and warehouse controlled property duties, ensuring local procedures and policies are followed.
• Complete and file appropriate property transfer requests.
• Ensure an annual inventory of personal controlled property and warehouse controlled property is performed.
• Verify system requirements are met, and proper accounting and reporting procedures are followed.
• Prepare and submit billings, track billings, and provide status reports as needed.
• Provide coverage for the Toll-Free phone line.
• Performs other job-related duties as assigned

Customer Service Representative Experience, Education, Skills, Abilities requested:

• Relevant educational background in customer support or other related field preferred.
• Familiarity with supply chain software system for procurement and pricing updates.
• Knowledge of personal property and warehouse-controlled property procedures.
• Strong customer service and communication skills.
• Ability to generate and monitor work orders.
• Competency in updating procurement systems.
• Proficiency in performing inventory tasks and property management.
• Skills in proper accounting [BK2] and reporting procedures.
• Capability to communicate effectively.
• Capacity to clearly identify as a contractor employee when required.
• Must pass pre-employment qualifications of Cherokee Federal

Company Information:

Cherokee Nation System Solutions (CNSS) is a part of Cherokee Federal - the division of tribally owned federal contracting companies owned by Cherokee Nation Businesses. As a trusted partner for more than 60 federal clients, Cherokee Federal LLCs are focused on building a brighter future, solving complex challenges, and serving the government's mission with compassion and heart. To learn more about CNSS, visit cherokee-federal.com.

#CherokeeFederal #LI

Cherokee Federal is a military friendly employer. Veterans and active military transitioning to civilian status are encouraged to apply.

Keywords

• Hydrologic instrumentation
• Customer support
• Inventory management
• Property management
• SAP B1 system

Similar Job Titles

• Hydrology Customer Service Representative
• Technical Support Specialist
• Inventory Control Specialist
• Hydrologic Equipment Technician
• Procurement and Logistics Coordinator

Legal Disclaimer: Cherokee Federal is an equal opportunity employer. Please visit cherokee-federal.com/careers for information regarding our Affirmative Action and Equal Opportunity Employer Statement, and Accommodation request.

Many of our job openings require access to government buildings or military installations. Candidates must pass pre-employment qualifications of Cherokee Federal.