Commercial Operations Associate

The Commercial Operations Associate is responsible for supporting the sales of Mirion Medical products and services.

Sales Support:

Support the domestic sales team and distributors on creating quotations (as needed), updating the CRM system, and processing Sales Orders.

• Customer support including providing order status, answering customer questions, and logistics arrangements
• Work cross departmentally to resolve customer concerns with an emphasis on customer satisfaction and swift resolution
• Respond to software activation requests following CMS Software Activation process and update the CRM accordingly

Operational Focus:

• Enter approved purchase orders
• Ensure accuracy of incoming orders including pricing, shipment terms, payment terms, and address information
• Update CRM and follow up on missing end user information and provide order/shipping confirmations when required
• Support sales operational efforts during product launch process
• Manage product trade-in during order entry, communicate return material information and follow up with customer
• Manage the sales loaner inventory, including loaner follow up and retrieval
• CRM functions including maintaining accurate customer data, acting upon exception reports, and general data integrity
• Contribute to continuous improvement of our CMS system including Operating Procedures, Work Instructions, and Forms
• Accomplish project tasks as assigned by Sales Management

Knowledge, Skills & Abilities:

• Associate degree in business or related field
• Familiar with database operation and data entry
• Customer Service experience desired
• Professional phone and phone etiquette
• Ability to communicate fluently in English.
• Ability to multitask and work under pressure.
• Possess hands-on knowledge of standard Microsoft Office applications

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