Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
In this key leadership role, you will have 4 core areas of accountability for Optum Care:
- Setting and aligning the national EMR and Practice Management (PM) technical platform strategy across Optum Care partnering with each of our regional CIOs to build a shared vision and alignment. Working with the business to define a business strategy and building a platform strategy to support the business objective to reduce our current footprint of EMR and PM vendors and align on strategic partner(s). Drive interoperability and improvement of coordination of care between all of the services Optum offers via primary and specialty care along with the acute care settings. Platform consolidation to support operations and clinical alignment, streamline services offered to patients/providers, drive better clinical outcomes, improve patient and provider satisfaction, and lower our overall technology cost structure.
- Vendor management: Developing relationships with our key vendor partners to enable our strategy for technical platform consolidation, align their technical product development roadmaps to meet our needs, optimize their products to improve provider efficiency, drive accountability for them to deliver with excellence, contract management and negotiation, create opportunity with each success the vendor has to expand the relationship.
- Together with the business manage an Optum Health Center of Excellence (CoE) for implementation and support services for all approved national programs. Provide platforms that can scale as we grow and continue to be served at the lower cost model with the highest degree of provider and patient satisfaction.
- Seamlessly integrate our internal development initiatives, while creating value-added benefits to providers and our patients. This includes integration across our EMR vendors with our internally developed patient portal, provider portal, medical management platform, clinical decision support, referral utilities, and risk adjustment platforms.
You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities: Regional CIO Stakeholder Management
- Understand Regional CIOs' landscapes, short-/long-term strategy, clinical application stack, surrounding Acute footprint, IPA footprint, and challenges they need to solve for
- Align a shared vision and strategy that produces results and has clinical and business backing
Executive leadership
- Manage up and be transparent with your decision-making process
- Build commitment
- Show financial responsibility
- Constantly measure and report back
Finance and Human Capital
- Create partnership and regular operating cadence
Staffing Partners
- Create relationships and staff timely in a cost effective manner
Optum Care Business Leadership
- Partner to deliver business value
- Build a optimized governance model
- Lead through partnership and collaboration
Execution
- Deliver on your promises and commitments
- Create big wins for the organization
- Create repeatable processes and playbooks
- Show you can execute cross-functionally as a team
- Demonstrate you can bring resolution to barriers and drive vendor accountability for desired outcomes
- Show you can work and scale in a matrixed environment
- Demonstrate winning and learning as a team is most important
- Measure results from clinical, operations, and finance
Vendor Management
- Begin with an equal playing field, opportunity, trust, partnership, collaboration, accountability
- Align strategy and establish reciprocity for support and joint wins
- Create roadmap, deliverables, and measure (underwritten with accountability)
- Create opportunity when vendors demonstrate they can win and ask for things that improve our ability to deliver care
- Know the contracts signed, what they mean, the history behind it all
Internal Development Management
- Align integration pattern to support seamless experience to our providers
National Governance
- Drive Clinical, Revenue Cycle, and Technology steering committee to support decision making
- Maintain integrity of the Epic National build and other CoE programs that get established for our employed physician groups.
- Establish EMR / PM vision, strategy and approach for our contracted and affliliated physician groups that we do business with and support as well including integration and interoperability efforts with our internal value-based care technology eco-system
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications:
- Demonstrated in depth knowledge of the US healthcare system
- 10+ years combined experience leading strategy, implementations, and support of clinical applications with proven depth in EMR and Practice Management (PM) systems
- Previous experience with all clinical applications that EMR and PM integrate with to support the provider and patient experience
- Deeply understands the complete clinical stack and how that integrates within the EMR/PM landscape
- Understands the technology implications with transitioning from Fee for Service to Value Based Care
- Experience migrating from Fee For Service to Value Based Care and EMR and Practice Management systems
- Understanding of clinic operations and physician/clinician workflows
- 20+ years progressive leadership experience building and leading large teams and planning and executing strategy for large and complex technical initiatives/programs across multiple businesses/locations with numerous and diverse stakeholders
- Experience building and leading large global multi-functional teams
- Experience successfully leading and delivering positive outcomes through large, complex programs with numerous and diverse stakeholders
- Willingness & ability to travel 50% of the time on a sustained basis
Preferred Qualifications:
- Successful track record of Epic implementations
- History of working with multiple EMR products
*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy. The salary range for this role is $191,800 to $364,800 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
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Optum
401(k)
Jan 14, 2025