Usher/Ticket Taker - Bowery Presents MA | The Sinclair, Royale, Roadrunner, Suffolk Downs

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

SUMMARY
The Usher/Ticket Taker is responsible for providing excellent customer service at all events, while providing directionsandscanning tickets. The Usher/Ticket Taker isalsoresponsible forgreeting guests,assisting guests with finding their seats,controlling access points,andassisting guests when issues/problemsarise.

PRIMARY RESPONSIBILITIES

• Assist guests with directional and informational inquiriesby demonstratingstrong knowledge of the facility and event(s).
• Communicatein a professional manner with other building staff, clients, guests,supervisors and corporate staffon important information.
• Work to effectively accommodateguests with disabilities, while complying with facility/event ADA requirements.
• Display a calmandattentive demeanor whenrectifying issues with guests.
• Check COVID-19 vaccination cards and IDs of individuals attending the event.
• Check and scanguest tickets upon entry to the facility/venueor section.Review guest tickets to direct them to the appropriate area.
• Controlaccess points to prevent unauthorized entries.
• Reportany activities or behaviors that conflict with facility/event policyor code of conduct to supervisor or Event Manager.

QUALIFICATIONS

• A minimum education level of: High School Diploma or its equivalency
• A minimum of0-1years ofrelated work experience
• Ableto work efficiently in a fast-paced environment
• Exemplify a strongcommitment and willingness to provide excellent customer service
• Maintain a neat, clean andprofessionalappearance
• Possess strong interpersonal and communication skills
• Sound judgement; abletomake sound decisions
• Available to work evenings, weekends, and holidays
  

AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.