Systems Technician

COVID-19 vaccination is now optional for all Associates, contractors, volunteers, and vendors at PPGOH. While not required, staying up to date on COVID-19 vaccinations is strongly encouraged as the best way to protect yourself, our team, and the community we serve. For your convenience, COVID-19 vaccinations are available at our clinics. PPGOH remains committed to fostering a safe and healthy environment and will continue to review health and safety policies as needed. For information on additional local COVID-19 vaccine providers, visit COVID-19 Vaccine Provider Locations | COVID-19 (ohio.gov)

Planned Parenthood of Greater Ohio is seeking a full-time (37.5 Hours) mission-minded Systems Technician. Must reside in Ohio (preferably the Columbus area) prior to start date.

Come make a big impact with a mission driven organization that believes deeply in providing accessible and equitable care for all people!

SUMMARY

The Systems Technician's primary role is to ensure proper computer and peripheral operation so that end users can accomplish business tasks. This includes being the first level of support and response to end users' technology help and trouble tickets submitted. The goal is to properly communicate and resolve technology issues within the documented Service Level Agreement (SLA) or to raise the ticket to a senior level technician. Working with end users and other technology projects will involve working both remotely and onsite when dictated by the situation.

WHAT YOU WILL BRING

• High school diploma or equivalent
• A degree or certification in IT or a related field is a plus.
• Customer service-oriented with a friendly and professional demeanor.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations and able to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Capability to write reports, business correspondence, and procedure manuals.
• Skilled in mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.

WHAT YOU WILL DO

• Communicate clearly and effectively with internal staff and third-party vendors
• Comply with all state and federal regulations including but not limited to HIPPA, OSHA, etc.
• Record, track and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
• Provide first-line technical support to clients via phone, email, or in person.
• Focus on the Onboarding of new employees and Offboarding of prior employees
• Troubleshoot hardware and software issues, diagnosing and resolving problems.
• Install, configure, and maintain computer systems, printers, and other IT equipment.
• Assist with user account management, password resets, and access permissions.
• Set up and support video conferencing and other communication tools.
• Perform routine maintenance tasks, such as system updates and data backups.
• Assist with network maintenance and basic troubleshooting.
• Collaborate with senior IT technicians on complex technical issues.
• Document support activities and solutions for future reference.
• Stay current with industry trends and technologies to provide up-to-date assistance to clients.
• Other technology duties as assigned by the Director of IT or the Senior Leadership Team

SUPERVISORY RESPONSIBILITIES

None

BENEFITS

• Paid Time Off
• Paid Parental Leave
• Medical 90% employer-paid base medical plans for single coverage
• Dental
• Vision 100% employer paid
• Life Insurance 100% employer paid
• Accidental Death & Disability 100% employer paid
• Long Term/Short Term Disability 100% employer paid
• 401(k) with matching employer contribution up to 4%
• Nine (9) paid holidays per year
• Two (2) paid floating holidays per year

PROMISE TO OUR ASSOCIATES

Planned Parenthood has served Ohioans with safe, accessible, and affordable health care for 100 years and welcomed more than 100,000 patient visits to our health centers in 2020. Every day, we fight to provide this care to everyone, no matter their income level, insurance status, zip code, color, creed, or country of origin.

As a mission-driven health care provider, Planned Parenthood is dedicated to ending health disparities and achieving health equity among all races. We work on all levels through our health centers, educational programming, and public policy to make the greatest impact on the communities we serve.

In order to become the leading organization for high quality reproductive health care, we continuously strive to create a supportive work environment that results in a positive experience for patients and associates alike. We find this support in our In This Together workplace values and service standards that bring associates together and foster an inclusive culture.

Planned Parenthood of Greater Ohio (PPGOH) is an equal opportunity employer. We care for our business by ensuring that all of our decisions regarding the employment relationship, including the terms, conditions, and privileges of employment, are in accordance with our principles of equal opportunity.

As a matter of PPGOH policy we affirm that we respect and honor all people and we will not discriminate against employees or applicants for employment on the basis of sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity, gender expression, race, color, ethnicity, religion, national origin, ancestry, age, disability, medical condition, genetic information, marital status, sexual orientation, political affiliation, military and veteran status, or any other legally protected characteristic.

In addition to the above commitments, PPGOH seeks to have employees that reflect the broad diversity of those that we serve and we encourage all who are ready to be In This Together to apply.