New

Membership Relations Coordinator

Equiliem
United States, New Jersey, Union
Jan 08, 2025
General Purpose: Provides member relations services, reception, communications, website development and upkeep, newsletters, event planning and execution for the betterment of the member experience. Will also assist in running new member application process and onboarding, as well as supporting functions that ensure office runs in a smooth and efficient manner for the Director of Finance and Board. Essential Duties: Provide outstanding front office member service (telephone and reception areas). Maintain the membership database and roster (membership certificate register, resignations, transfers, address and contract information, rosters and website). Ensures that established procedures for processing prospective members applications are consistently followed and there is timely processing and reporting of the new member progression. Assists prospective members in fulfilling application requirements, tours and conducts orientation for new members. Maintains and develops relationships with current members to encourage club participation in events, socials and daily enhancements. This is to include but not limited to attending member functions and weekly social engagements that members frequent. Effective team member to offer solutions and suggestions to membership complaints, issues, facility challenges and overall ways to better enhance service, a hospitality culture and the culture. Effectively communicates with Director of Finance and others as required to increase knowledge of membership goals, membership satisfaction and membership retention. Composes membership correspondence including but not limited to: announcements, upkeep of the digital presentation boards, bi-weekly member communications, member newsletter and reports. Assists with marketing and mailing promotions for events and new member incentives Prepares and distributes various mailings inclusive of announcements and newsletters Answers member and prospective member questions with accuracy and efficiency Maintains website updates, communication tools, event postings and registrations on a daily and weekly basis as needed Performs various administrative and management duties during events Maintains complete understanding of the membership categories rules and regulations, with specific emphasis on the sponsored guest Assists in the preparation of the monthly membership reports for the department Performs other duties as required by Director of Finance and self-initiated as part of the team culture to maintain accountability for our development Education / Experience: Bachelor's Degree with minimum 1-3 years relevant experience Knowledge of CRM/ Microsoft office suite Extremely organized with the ability to manage multiple events in advance as well as the day-to-day operations of the Membership Services Desk Employment & Compensation Package: Full Time Year Round Position Salary: 65-70K Employment Benefits as provided by HR in offer letter