|
Position:
Business Travel Sales Manager
|
|
Job Id:
112
|
# of Openings:
0
|
|
BUSINESS TRAVEL SALES MANAGER
Reports to Director of Sales, position is exempt
WHO WE ARE
Hotels done differently. At Aparium, we believe in the power of People, Place and Character. We ensure our hotels are a place where individuals are valued and celebrated, elevating our associates' pride in who they are, where they live and who we serve. Our hotel is a tribute to the neighborhoods and the people of the communities where we operate.
Nestled in the heart of Pioneer Square, Hotel Westland is poised to make its grand debut in early 2025, inviting guests to immerse themselves in the breathtaking renaissance of the RailSpur District. This historic building, originally constructed in 1907 as the Manufacturers Exchange Building, built of sturdy brick and heavy timber is a testament to the craft of the hands that built it - merging and weaving the historic narratives of the great continental railways and the bustling seaport of Seattle. This soon to be iconic 120 room boutique houses three distinct food & beverage outlets, elevated amenities include a state-of-the-art fitness center and meeting spaces designed for socializing, co-working, creating, eating, drinking, and relaxing.
The hotel brings together world travelers and neighbors alike while showcasing Seattle's rich legacy and knack for innovation through thoughtful touches from local businesses and artisans. The RailSpur development links the history of Pioneer Square with Seattle's posture towards progress and purpose, all converging and connecting in Seattle's first neighborhood.
The hotel is managed by Aparium Hotel Group. Founded in 2011, Aparium is driven by the belief that all hospitality experiences should be fueled by the poetics of their surroundings and was born with an intense focus on unearthing the amazing moments unique to every city. Since its founding, Aparium has grown into a new kind of hotel brand, one that ventures off the beaten path, both geographically and philosophically. Recognized by Travel + Leisure World's Best Awards as a leading hotel brand, Aparium is known for its singular ability to combine the business acumen of large hospitality companies with the charm of boutique hotels, bringing the disparate forces together in bustling, smaller markets.
WHO YOU ARE
You are humble and understand the need to work side by side with others; and you take feedback to make things better seriously. It is quite natural for you to walk into a hotel and see the potential of the environment and how it could work for a variety of people, groups, events or meetings. The first thing you prefer to discover is the event space, thinking "how big is the ballroom and how many people does it hold?" or "I wonder what the rooms are like and how many suites do they have?". And for giggles, you are tempted to ask the front desk for a sales contact so you can take a fam tour.
Your career experience has been dynamic and is filled with numerous success stories of how you captured indecisive groups. Your adventurous in discovering the needs of your city and known to walk the greater Seattle area to connect and drive business to fill those seasonal gaps, all without a central reservations system as your individual effort has been greater than a central reservation system could keep up with. For you to feel comfortable within our portfolio you will have familiarity with secondary markets and recognize that hospitality differs from city to city and even from neighborhood to neighborhood. You are comfortable with casual sophistication and realize the concept of luxury has evolved to be approachable and not cookie-cutter.
THE ROLE
This leadership role requires the tenacity to build a network, it is not for the faint of heart. If you are known to have the grit that is associated with an entrepreneurial spirit, then we invite you to your next career opportunity. The Business Travel Manager is responsible for the forecasting Business Travel / Consortia Business, account production, harmonizing the culture, mission, values, and quality standards to assure maximized potential. This person must create an exceptional climate of professional & personable service that ensures the long-term satisfaction of team members, guests, and owners.
WHAT YOU WILL DO
- Uphold and role model the company's principles of People, Place and Character; and ensure your team and peers are also modeling the way of our values that drive collaboration, intuition and translocal hospitality
- Build and maintain a trusting and transparent relationship with all stakeholders, specifically taking the time to develop rapport and respect with the individuals of your peer group
- Understand who the hotel is and what we aspire to be by following established practices and procedures; and project the appropriate brand voice and image of the hotel to achieve objectives, public recognition and acceptance
- Evaluates, solicits, sells and confirms business in assigned market area to meet overall budgeted sales and profitability, control dates, availability, and rates on guest rooms and function space
- Participate in the development of the annual sales and marketing plan by developing objectives, goals, and strategies for the BT/Consortia market.
- Supervise and coordinate day-to-day BT/Consortia sales operations, ensuring focus on goals and objectives
- Maintain complete knowledge of all hotel service/features, hours of operation and programs
- Sales Manager will meet and/or exceed expectations of monthly BT/Consortia revenue and sales goal activities
- Conduct quarterly reviews of accounts to ensure production and assumed pace for targeted goals
- Review Hotelligence/Kalibri Reports and develop plans to pursue new business through proactive sales action plans
- Maintain contact with largest producing accounts, detecting increased potential, and ensuring amplified service
- Ability to lead all Business Travel and Consortia conversations with the Director of Sales, General Manager as well as regional support HQ team members and ownership if requested.
- Annual RFP season business cases, re-negotiations and new contract agreements to align with future year budgeted revenues
- Ability to analyze data from Lighthouse/BI tool as well as Demand360 to set proactive plans in place to exceed negotiated and Consortia revenue goals, and working with Revenue Manager
- Ability to conduct outside sales calls to promote the hotel and knowledge of our service
- Ensure site visits are organized to meet established goals
- Work with rooms division to forecast occupancy and inventory control to maximize results from different market segments
- Work with rooms division to establish rates, packages and Business/Consortia Transient Pricing
- Coordinate and participate in different events and activities (blitzes, exhibitions, fairs, family trips, site inspections, etc.) in partnership with InnRoad's throughout the year.
- Quarterly review with InnRoad's to discuss future marketing opportunities to drive stronger revenues through agency partnerships.
- Ensure constant and open flow of communication between rooms division and sales department
- Ensure all negotiations and contracts comply with established hotel policies and procedures
- Complete all required sales reports for Director of Sales and Director of Revenue
- Maintain all company quality standards
- Respond to all opportunities with a sense of urgency
HOW YOU WILL LEAD
- Exemplify leading by example by working directly with each member of the team
- Provide highly analytical thought and recommendations; although will never act like the smartest person in the room; and continually seek out the facts; can express a point of view without it be driven by an edge
- Engage others in general conversation tactics to build rapport quickly; leading and adapting communication and presentation tactics to engage your audience; displaying adaptable interpersonal skills for a wide range of audiences and stakeholders
- Passionate in driving results of self and others; influence others to take direction to execute on strategy through tactical methods; and is comfortable in prioritizing their work and that of others
- Comfortable in being a "general" in identifying strategic needs, yet can be a "soldier" to ensure the implementation of a strategic plan
- Approach fact finding and discovery missions in a collaborative effort; valuing input and experiences of others that creates additional insight to uncover deeper issues that may need to be addressed or removed as a barrier to implementation
- Value the importance of making decisions with integrity, maintaining confidentiality across internal work groups and knowing how to use discretion when appropriate; understanding the difference between transparency and confidentiality
WHAT YOU WILL NEED
- Minimum of two (2) years' experience in Sales within upscale, lifestyle or luxury hospitality companies; prior Business Travel Sales experience required
- Bachelor's degree in sales, marketing, communications, or hospitality is preferred, though not required, if you have proven years of experience in a Sales Manager role
- Past experience of working within a boutique-lifestyle or independent hotel company is a plus as you will need to be confident in working without a big-box hotel company central reservation system
- Professional proficiency of the English language in reading, writing and verbal communication
- Basic knowledge of how to operate all office equipment
- Proficient with Opera, Delphi, Word and Excel
- Maintain a well-groomed appearance
- Ability to maintain a clean and organized workstation
- Basic knowledge of property management and central reservation systems
WHAT'S IN IT FOR YOU
- $80,000 annual salary
- Sales Incentive Plan
- Paid Vacation, Sick Time and Holidays
- Medical, Dental, Vision, and Pet Insurance
- Employer Paid Basic Life and AD&D
- 401(k) Retirement Plan with employer match
- Paid time off to volunteer for the causes you care about in your community
- Strong sense of belonging through diversity, equity, and inclusion
As an Equal Opportunity Employer, Aparium Hospitality Services celebrates diversity and is committed to creating an equitable and inclusive environment, and sense of belonging for all employees. We do not discriminate and believe every individual should be proud of who they are, where they come from and take pride in who we serve. Aparium is an E-Verify employer.
|
Pay Range: $80,000 per year
|
Apply for this Position
|
|
Aparium Hotel Group
paid time off, sick time, 401(k), retirement plan
Jan 02, 2025