Manager - Ambulatory Transformation - Clinic-Administration (1.0 FTE, Days)

Administrative Support

1.0 FTE, 8 Hour Day Shift

At Stanford Children's Health, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. It's why we provide our caregivers with continuing education and state-of-the-art facilities, like the newly remodeled Lucile Packard Children's Hospital Stanford. And it's why we need caring, committed people on our team - like you. Join us on our mission to heal humanity, one child and family at a time.

This paragraph summarizes the general nature, level and purpose of the job.

The Ambulatory Transformation Manager is responsible for overseeing the Ambulatory Transformation project portfolio comprised of performance improvement and space planning projects. The position directly oversees a staff of three individuals who work in the performance improvement and space management areas. The Ambulatory Transformation Manager is responsible for selecting work stream leaders, prioritizing and assigning projects, tracking project status, and overseeing staff performance. The Ambulatory Transformation Manager partners with the ambulatory management team to meet responsibilities and assure appropriate involvement and integration of Ambulatory and physician leadership stakeholders in work and decision-making, resolve or escalate issues, communicate status/progress to management and physician leadership groups, and assure that key decisions are identified and made in a timely manner. Further, the Ambulatory Transformation Manager acts as a liaison between the client/users and all other project participants including consultants, contractors, vendors, and outside jurisdictional agencies.

The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned.

Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.

Must perform all duties and responsibilities in accordance with the hospital's policies and procedures, including its Service Standards and its Code of Conduct.

• PROJECT EXECUTION: Ensures overall implementation of Ambulatory Redesign project in accordance with the vision, strategy, guiding principles, implementation plan including timelines, leading practices, and applicable clinical licensure. Such implementation includes space planning for practice expansion and development.

  • Facilitates and participates in comprehensive user design sessions to ascertain the ideal patient flow which then serves as the basis for supporting the practices and developing the facility space plan.

  • Emphasizes and promotes an environment of standardized clinical work where possible and appropriate, with a focus on superior clinical outcomes, patient and physician experience, clinical effectiveness and continuous improvement of performance.

  • Leads, participates, and provides insight on key decisions for clinical and operational business areas impacted by space and performance improvement projects.

• BUDGET MANAGEMENT: Oversees the Ambulatory Transformation cost center ensuring budgets are tracked and met.

• RESOURCE MANAGEMENT: Creates department resource plan; recommends or hires, supervises, and evaluates Ambulatory Transformation team members, and provides coaching and direction so that they successfully meet their responsibilities.

• DECISION-MAKING: Leads, participates, and provides insight on key decisions for clinical and operational business areas impacted by performance improvement initiatives; assure timely decision-making.

• PROGRAM MANAGEMENT: Responsible for day-to-day leadership and administration of Ambulatory Transformation team, with assistance from project managers and team members; monitor project status, taking action to prevent timeline slippage; make project performance transparent through formal status reporting and measurement of progress against metrics; communicate status to executive leadership, physician leaders; manage program management office.

• PROJECT DELIVERABLE QUALITY: Reviews and approves all project milestone deliverables and facilitate review and approval process with physician leaders, executive sponsors.

• PROCESS REDESIGN: In coordination with operational teams, monitor redesign of clinical and business processes and confirm the approach for tracking and communicating performance improvement in accordance with the benefits realization schedule and KPI commitments.

• PERSONNEL MANAGEMENT/PHYSICIAN RELATIONS:

  • Recognizes physicians and care teams who successfully implement Ambulatory Redesign and performance improvement projects.

  • Works collaboratively with the VP Ambulatory Care and Ambulatory Medical Director, COO PCHA and Medical Director PCHA to address issues regarding implementation of performance improvement and space initiatives.

  • Works actively to promote positive relations with other Departments, the Physicians, and the broader LPCH provider network.

  • With Executive Director, implements communication plan that includes project status, accomplishments and issues with leadership.

• ISSUES RESOLUTION/RISK MITIGATION: Implements issues resolution and risk mitigation processes; ensure that issues are resolved or escalated to appropriate forums for resolution; identifies barriers to project success and facilitate risk management planning.

• INTEGRATION: Ensures integration, coordination and standardization between clinics; establishes integrating structures with physicians and role model partnership; recommends changes to the governance structure to further stakeholder engagement, alignment, and integration; monitors activities of other projects with interdependencies with the Ambulatory Redesign project (e.g., EWS, Epic).

• COMMUNICATION: Develops and oversees implementation of projects communication plans; champions projects to others in the organization; with Executive Director leads communication of project status, accomplishments and issues with physician and administrative leadership.

• VENDOR MANAGEMENT: With Executive Director, manages relationships with key vendors, consultants and contractors.

• EFFECTIVE PMO COORDINATION: Manages the PMO office and enforce the use of leading practice project management methodology; maintain current implementation plan.

Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

Education: Bachelor's degree in a work-related discipline/field from an accredited college or university.

Experience: Five (5) years of progressively responsible and directly related work experience. Prior experience in leading large-scale implementation projects in provider setting, partnering with physicians, and managing change.

License/Certification: None required.

These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification.

• Deep understanding of Lean/Packard Quality Management System principles, tools and practices, and facility space planning and management.

• Ability to budget, make financial projections and write reports.

• Ability to ensure project compliance with regulatory and licensing bodies.

• Strong teaming and facilitation skills; ability to establish and maintain effective relationships with widely diverse groups, including individuals at all levels both within and outside the organization and gain their cooperation.

• Ability to partner with physician leadership to execute change and achieve objectives.

• Ability to handle potentially sensitive situations by applying consultative skills in working with internal and external constituent groups; ability to challenge the status quo and manage change.

• Ability to plan, organize, motivate, mentor, direct and evaluate the work of others.

• Ability to prioritize work by making informed judgments and to develop solutions for complex problems.

• Ability to utilize project management tools; proficient in Microsoft Office products including MS Project; ability to use information to improve performance.

• Knowledge of local, state and federal regulatory requirements related to areas of functional responsibility.

• Strong communication skills (written and verbal) and executive level presentation skills.

• Understanding of computer system capabilities (e.g., Epic) to address process requirements.

Physical Requirements and Working Conditions

The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.

Pay Range

Compensation is based on the level and requirements of the role.

Salary within our ranges may also be determined by your education, experience, knowledge, skills, location, and abilities, as required by the role, as well as internal equity and alignment with market data.

Typically, new team members join at the minimum to mid salary range.

Minimum to Midpoint Range (1.0 FTE): $125,507.20 to $166,472.80

Equal Opportunity Employer