Evening Proctor - Basic Education for Adults

Located in the scenic Puget Sound area with Mount Rainier in the distance, Tacoma is the third largest city in Washington State with a thriving and diverse community of over 200,000 residents. Tacoma Community College (TCC) was built on the ancestral territory of Coast Salish peoples, specifically the Puyallup. The 1854 Medicine Creek Treaty forcibly removed them to the Puyallup Reservation to make way for settlers; we recognize the privilege of utilizing this land has come at great cost. We honor the resilience of the Puyallup people, who still live here, defend their rights, and contribute greatly to the well-being of this community. Our institution aims to increase partnerships and community ties with the local indigenous populations. TCC is committed to increasing Native visibility by developing more culturally responsive curriculum.

Moreover, TCC stands in solidarity with Black Lives Matter and the Black community by further strengthening collaboration with the Black Student Union as well as community entities such as the Tacoma-Pierce County Black Collective, the Tacoma Urban League, and local black-owned businesses. We are committed to infusing and incorporating more educational content focused on the lives and experiences of the Black community into our curriculum. We are examining and revising our policies and practices with the stated goal of becoming an anti-racist institution.
Tacoma Community College is an Associate and Bachelor degree-granting public institution that serves a diverse population of approximately 12,000 students. We embrace our identity as a community college. Our Mission Statement says, "As the community's college, we create meaningful learning, advance equity, and strengthen student and community success." To grow our workforce, we seek to recruit employees who exemplify these attributes:

• Commitment to educating a racially and socioeconomically diverse student population
• Reflects the diversity of our community
• Values intellectual curiosity and innovation
• Honors the campus mission to promote equitable access to educational opportunities
• Cares about student success and collaborates on strategies to facilitate success for historically underserved populations,
• Welcomes difference and models respectful interaction with others
• Engages with the community both within and outside of TCC

• Provide professional proctoring of standardized testing for students in the BEdA department both in person and remotely.
• Perform data entry and processing related to testing and enrollment data.
• Troubleshoot issues with testing environment, platform or log in while maintaining composure.
• Participate in appropriate trainings and maintain testing certifications including CASAS and Ability To Benefit.
• Provide excellent customer service at the front counter, on the telephone, and through zoom for prospective students, current students, and other members of the campus community
• Follow standardized test proctoring procedures
• Maintain FERPA standards in all operations, which includes developing office procedures that ensure the confidentiality of student records.
• Provide back-up check-in-checkout service for BEdA students checking out laptops at the beginning and end of each quarter.
• Perform other duties including special projects as directed.

Minimum Qualifications

• High School graduate or equivalent.
• Experience working in a customer service role
• Strong technology skills.

• Proctoring experience
• Experience working in an educational setting

• Successful completion of a criminal history background check.
• Reliable transportation

• Excellent customer service skills and the ability to build strong relationships with students and campus partners
• An appreciation of diversity and the benefits of a commitment to cultural awareness and sensitivity in the workplace.
• Ethics and integrity.
• Excellent verbal and written communication skills and effective interpersonal skills.
• Ability to be self-directed and work independently in a team environment.
• Good oral and written communication skills
• The ability to accurately perform repetitive tasks
• The ability to consistently follow set procedures.
• A strong commitment to maintaining confidentiality with sensitive documents, communications and records
• Establishes and maintains collegial and cooperative work relationships with internal and external partners.
• Performs under pressure, recovers well from mistakes, and accepts appropriate responsibility.
• Carefully and thoughtfully practices stewardship of public resources.
• Provides empathetic and timely customer service to students, employees, and community members.
• Actively participates in an inclusive environment.
• Practices inclusivity, civility, and respect for all.
• Demonstrates a growth mindset through openness to change and professional development.
• Adapts to new work structures, processes, requirements, or cultures.
• Effectively organizes and carries out work processes to achieve individual and organizational goals.

Application Materials
Complete application packages must include the following:

1. Tacoma Community College online application.
2. Resume and cover letter