Event Technology Solutions Manager

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About Salesforce

We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

Department Description

The Salesforce Event Technology team is constantly transforming the company's portfolio of customer-facing events: from free one-day World Tours to multi-day paid events such as Tableau Conference, and Dreamforce. How? As one unified team, we bring technologists, product managers, program managers, insights analysts, and a team focused on event operations to plan, build/configure, deploy, and measure technology that powers the event experience - whether it's in-person or broadcast on Salesforce+.

The Event Technology Operations team works hand-in-hand with Salesforce event teams and Event Technology product managers to pilot and deploy the latest event tech innovations. And then scale those innovations so they can be used at as many events as needed.

Role Description

As an Event Technology Solutions Manager, you'll be responsible for packaging, deploying, and continually improving the event tech solutions used for our single-day free and multi-day paid events. Your primary stakeholders will be the event leads from our strategic events team and global field marketing teams.

Areas of potential tech platform focus may include (but, because we keep innovating, isn't limited to):

• AI agents.

• AI-generated summaries.

• Employee event staffing.

• Meeting programs (e.g., 1-on-1 expert meetings).

• Mobile app experience.

• Peer-to-peer attendee networking.

• Sales team experience.

Partnering with the events team, you'll confirm the right tech is scoped for the best experience, work with agency and vendor partners to configure it, test the heck out of it, and watch it light up onsite to create an amazing attendee experience.

In the dynamic world of events, you'll listen for changes being requested in one area of the event and think through how that may impact the integrated solutions. With curiosity and strong communication, you'll identify potential issues before they materialize - or - see opportunities where 1 + 1 can = 3.

Your Impact

You'll be able to claim success by delighting our event stakeholders when they realize how easy you made it for them to provide the required information so that you (and our vendor partners) were able to seamlessly configure and deploy the technology that lights up the event. Picture yourself doing the following, as these things are the core responsibilities of the job:

Planning

• Aligning with event stakeholders on the scope of the technology to be deployed.

• Gathering the required information from event stakeholders to properly configure the technology to meet their expectations.

Enablement

• Being an expert in the technology and how it can be applied against the event experience objectives.

• Enabling stakeholders - from ensuring they know what the tech can and can't do, to helping them understand what will be required of them.

• Making the complex sound simple and easily understood.

Configuration

• Working within and across event tech systems to configure them to match the event needs.

• Leveraging and improving upon event tech templates.

• Weighing and clearly articulating the risks to making configuration changes when the pre-event or onsite experience is live.

• Ensuring downstream systems are receiving complete and accurate information.

Risk Reduction

• Ensuring pre-launch and pre-event test plan objectives cover the relevant risks.

• Working with event stakeholders to obtain sign-off on pre-launch testing plans before relevant launches (e.g., event registration, agenda builder, mobile app).

• Monitoring risks and triaging issues pre-event and onsite.

Troubleshooting

• Prioritizing risks and issues to be managed based on their likelihood and impact.

• Solving problems when they arise as fast as is reasonable.

• Working with event tech vendor partners to resolve issues.

Onsite Leadership

• Partnering with agency and vendor partners to ensure technology is set up and ready for first use.

• Facilitating onsite end-to-end walkthroughs of event technology.

• Acting as a point of contact for technology-related status, risks, and issues.

Continuous Improvement

• Measuring and helping stakeholders understand the health of the tech offerings within your focus.

• Using post-event metrics and stakeholder feedback to improve the solution.

• Working with the Event Technology Administrator to make platform-wide improvements.

Minimum Requirements

• Experience with event technology platforms (RainFocus strongly preferred).

• Project management and operations experience for medium to large projects.

• Excellent communication skills with the ability to differentiate styles and mediums depending on the audience.

• Ability to adapt to changing priorities while managing a high-volume of event execution responsibilities.

• Willingness to travel onsite to event locations (up to 25%).

Accommodations

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Posting Statement

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