Job Title: Manager, Shipment Value Protection
Job Location: Columbia, South Carolina.
DHL Global Forwarding manages the flow of goods and information across a customer's global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers. We are part of Deutsche Post DHL, the world's leading logistics provider with operations in over 220 countries. Visit our career site on the web at http://www.dhl-usa.com/en/careers/jobs.html
We have an outstanding career opportunity for a Manager, Shipment Value Protection (SVP) for our US Customs Brokerage team. This role will play a pivotal role in managing, growing, and enhancing the SVP program. This position requires a dynamic individual responsible for overseeing process controls, stakeholder management, and marketing and commercial activities to further promote and develop the product. You will monitor performance and collaborate with over 35 stations across the country, operating Air Freight (AFR), Ocean Freight (OFR), and Industrial Projects (IP) products, to ensure adherence to SVP processes and guidelines.
Key Responsibilities:
SVP Management:
- Administer the country's SVP program, including managing the annual budget and premium costs.
- Track and monitor SVP performance by product and sub-products using the SVP App in the Forwarding Reporting Platform (FRP) at country, area, product, and station levels.
- Control the process from quotation request through transmission and auto-rating, ensuring accurate billing in CW1.
- Monitor and minimize revenue leakage to maintain financial integrity.
- Provide recommendations and influence US stations and stakeholders to ensure adherence to SVP processes.
- Manage the issuance of certificates and user access to the AIG Platform as required by customers.
- Manage and maintain Annual Customer Agreements in SVP's repository.
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Maintain visibility of reported claims related to sold SVP.
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Collaborate with Regional and Global SVP contacts to support process improvement initiatives and promote digitalization.
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Develop rapport with key stakeholders involved in the SVP program.
Rate Control and Quotations:
- Control rates configured in QuoteShop and MyDHLi Quote&Book.
- Justify rate change requests to the Global organization as needed.
- Validate ad-hoc, annual, and IP (Insurance Premium) pricing templates for products requesting special rates and premiums, particularly for low-risk exceeding 2M or medium risks exceeding 500k.
Training and Support:
- Provide training and support to stakeholders across different stations, products, and departments.
- Collaborate with the responsible parties, such as GBS Risk, for technical product-specific issues or training.
Commercial:
- Maintain a pipeline of target SVP customers, including ad-hoc or contract customers.
- Align with the Commercial sales force to support the execution of the SVP pipeline and promote SVP development for continuous growth.
- Participate in the selling cycle as needed to secure business.
- Lead and manage campaigns to increase SVP penetration in the country's portfolio.
Qualifications and Skills:
- Bachelor's degree in Business, Finance, or a related field.
- Proven experience in managing insurance or value protection programs within the logistics or insurance industry.
- Strong knowledge of insurance principles, rate structures, and billing processes.
- Familiarity with insurance software platforms and systems.
- Excellent analytical and problem-solving skills to monitor and track performance, minimize revenue leakage, and identify areas for improvement.
- Strong organizational and project management skills to manage multiple tasks and deadlines effectively.
- Exceptional communication and interpersonal skills to collaborate with stakeholders at different levels.
- Ability to provide training and support to stakeholders across different stations, products, and departments.
- Commercial acumen and ability to contribute to sales initiatives and campaigns.
- Detail-oriented with a focus on accuracy and data integrity.
- Flexibility to adapt to changing priorities and business needs.
Benefits: (All non-union employees)
- Total Compensation Package: We offer a competitive base salary.
- 401(k) with a match: Pre-tax 401(k) contribution plan comes with a $1 for $1 match up to 4% quarterly, plus a 2% base contribution annually to help you save for retirement.
- Stock Purchase Plan: Eligible employees can purchase Deutsche Post AG shares at a 15% discount and benefit from the Group's success as shareholders.
- Medical: We offer comprehensive healthcare plans covering preventative care, inpatient and outpatient services, and prescription drugs.
- Vision: Optional coverage for eye exams, frames, and contact lenses.
- Dental: Optional coverage for preventative, major, and basic dental services.
- Holiday / Paid Time Off: The company provides paid time off for 7 major holidays each calendar year (New Year's Day, MLK Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day), plus 8 floating holidays, and accrued vacation days.
Why join DHL Global Forwarding?
We are part of the DHL Group the world's leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html
DHL GLOBAL FORWARDING HAS BEEN RECOGNIZED EXTERNALLY AS TOP EMPLOYER AND
A GREAT PLACE TO WORK !
WHY DOES THIS MATTER TO YOU?
- It means that when you partner with DHL Global Forwarding you're working with an ethical and socially responsible company.
- We believe that when people love to come to work, they give more, try harder for their Customers, and are proud of the service they give.
- And that's why external organizations have granted us different accolades for our people practices
Our Vision: The Logistics Company for the World
Our Mission: Excellence. Simply Delivered.
Our Purpose: We connect people, improving their lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility
At DHL Global Forwarding we cultivate a culture that values both respect and results, placing a strong emphasis on fostering a diverse and inclusive workforce.
DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Work Authorization:
DHL Global Forwarding will only employ those who are legally authorized to work in the United States. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role.
About DHL Global Forwarding (DGF):
DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure the transport of all kinds of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. They also include special transport-related services.
Our business model is very asset-light, as it is based on the brokerage of transport services between customers and freight carriers. We consolidate shipments to achieve higher volumes, purchase cargo space at better conditions and optimize network utilization. Our global presence means we can offer a variety of routing options and meet our customers' increasing demand for multimodal shipments.
DHL Global Forwarding
paid time off, 401(k)
Dec 13, 2024