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Datacenter Network Program Manager
 Microsoft | |
 United States, Wisconsin, Milwaukee | |
 Jan 07, 2025 | |
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OverviewBusiness Function Overview: In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a Datacenter Network Program Manager. Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a Metro Datacenter Networking Program Manager (DCPM) you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications. Our infrastructure is comprised of a large global portfolio of more than one hundred datacenters and one million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than one billion customers and twenty million businesses in over ninety countries worldwide. With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider. Do you want to empower billions across the world? Come and join us in CO+I and be at the forefront of the action!
ResponsibilitiesAs a successful Metro Datacenter Networking Program Manager, your day-to-day work will include: Service DeliveryCreating and managing end-to-end project plans and ensuring on time delivery. Supporting deployment of on-site datacenter physical infrastructure for installing, replacing, and troubleshooting cables, optic, and hardwareInfrastructure planning, placement, and mapping.Interfacing with external groups for network focused deployment or break/fix work. Troubleshooting, replacement, and decommissioning of network devices and components.Plan, manage, and communicate end-to-end project plans with stakeholders and teams. This includes the program management of Datacenter Network and Operations Technicians in your metro for the refreshing of all network devices on an ongoing basis.Collaborate with Partners, Regional Networking PMs, and other stakeholders to ensure the efficient progression of all networking tasks and projects. Perform day-to-day project check-in and update to manage project delivery and quality.Identify risks, gaps, and opportunities and communicate to stakeholders and other teams to drive resolution. Gather and provide feedback on lessons learned, best practices, and innovations on processes, procedures, and tools to improve efficiency and productivity.Be part of a mobilization team that supports deployments and break/fix activities at datacenter locations experiencing high work volumes.Data Center Work EnvironmentSeeks training opportunities that meet the interest of the business as well as own career goals and objectives.Suggests ways for reducing risk of performing maintenance; works with others to accommodate scheduling needs. Suggests improvements in implementation based on depth of understanding. Contributes constructively during team meetings and in cross-disciplinary collaborations within the service team. OwnershipIn alignment with management priorities, holds self-accountable for the end-to-end service quality, completeness, and resulting customer experience (including but not limited to availability, safety, security, customer service). Supports escalation of issues to appropriate owner.OtherEmbody our culture and values | |