Vice President, Ambulatory Operations

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

The Vice President, Ambulatory Operations is a key member of the Enterprise Ambulatory leadership team engaged in designing and executing the overall business strategy and direction of the ambulatory organization for a defined region, ensuring the highest quality of patient care and operational efficiency. The position works closely with regional and system stakeholders to define key objectives and provides operational oversight to a portfolio of ambulatory practices across various settings (faculty practice, medical group, and hospital-based). Responsibilities also include developing new practices, identifying opportunities for practice growth and consolidation, managing financial operations and human capital, and working with business partners on the development and execution of business plans.

EEO/AA/Disability/Veteran

• 1. Promote the vision, mission and values of Yale New Haven Health System (YNHHS), Northeast Medical Group (NEMG), and Yale Medicine (YM).
• 2. Lead and implement clinical strategic initiatives related to regional ambulatory growth and development.
• 3. Oversee regional practice operations including facilities, technology, patient flow, patient experience, provider relations, quality, finance, and human resources.
• 4. Directly manage a team of regional practice leaders within Ambulatory Operations.
• 5. Partner with service line leaders, delivery network executives, strategy, finance and other key stakeholders in developing and implementing business plans.
• 6. Lead key workgroups aimed at advancing a unified efficient ambulatory enterprise including work standardization, facilities design, care model redesign, and patient experience.
• 7. Work closely and collaboratively with the regional medical director (dyad partner) in developing clinical operating policies and procedures and ensuring physician engagement, satisfaction, and wellness
• 8. Monitor and develop strategies for enhancing staff experience and promoting a positive team-based work environment.
• 9. Represent the ambulatory enterprise at relevant YNHHS, community, governmental, and other workgroups.
• 10. Completes other relevant business activities and responsibilities as assigned.

EDUCATION

Master's degree in Business Administration (MBA), Public Health (MPH), Health Administration (MHA), or related field required. In lieu of master's degree, a bachelors degree and a minimum of fifteen (15) years of progressive healthcare leadership experience, with regional oversight over multiple geographic sites will be considered.

EXPERIENCE

A minimum of ten (10) years of progressive management and leadership experience in healthcare operations at a large multi-specialty group practice setting with responsibility for multiple geographic sites.

LICENSURE

N/A

SPECIAL SKILLS

Outstanding leadership skills and the ability to collaborate effectively Demonstrated proficiency with Microsoft Office Suite and an Electronic Medical Records (EMR) application Passion for driving excellence, continuous improvement, and achieving results Demonstrated critical thinking, decision-making, and influencing skills Ability to manage complex projects and drive innovation Accepts and handles unexpected situations and changes calmly and with confidence; adapts in a positive and productive manner Demonstrated commitment to service excellence Ability to create and lead high-performing teams Demonstrates professional, accurate, effective, and tactful written, verbal, and nonverbal communication with patients, providers, colleagues, and other departments and areas within the enterprise.

PHYSICAL DEMAND

May require travel between YNHHS Ambulatory sites. Prolonged standing, walking, and lifting required.