Patient Financial Access Specialist ED

• 1. Interviewing/Demographic Information: Obtains and accurately records all patient demographic fields within
  the patient's Electronic Medical Record (EMR) for both clinical and financial use. Adheres to the Patient
  Identity/Red Flag procedures when preforming the arrival and interview processes. For additional patient
  identity security measures, obtains a digital photo image for the patient 's EMR and provides the patient with
  information or an activation code to the MyChart application.
• 1.1 During the arrival process, properly identifies patients in a timely and accurate manner while adhering to
  Patient Identity/Red Flag rules to ensure patient safety. Prints patient identification label and places ID
  band on all patients to assure proper patient identification.
• 2. Insurance and Billing requirements: Ensures accurate billing information is obtained and verified at the point of
  service. Initiates financial documentation for all 'true' self-pay accounts. Presents and obtains signatures for
  applicable financial documents as it relates to the visit. Collects co -payments and/or deductibles due, along
  with providing explanation of benefits.
• 2.1 Demonstrates a solid understanding of the various third party payers, and accurately completes
  insurance entry in order to satisfy billing requirements.
• 3. ED Registration Functions: To manage the ED Track Board as it relates to prioritizing the patient flow for the
  registration process within the Emergency Department setting. For emergency preparedness must be
  proficient in downtime and incident planning. Must share in the equal percentage of registrations, along with
  the ability to work the various designed registration work queues.
• 3.1 Demonstrates a thorough understanding of the ED Track Board in order to manage patient flow through
  the Emergency Department. Consistently manages the registration columns and the various tabs to
  maintain an accurate and real-time work list reflecting the registration status.
• 4. Admitting Functions: In accordance with the established admitting procedures, proficiently process the
  various types of In-patient bookings (direct admits, maternity, etc.). Provides directions for scheduled
  appointments at each access points. Escorts patients (walking or wheelchair) to treatment areas when
  applicable. Maintains the visitor volume and accurately produces visitation passes, while adhering to visitor
  pass restrictions protocol.
• 4.1 For directional purposes, displays detailed knowledge of the overall department locations within the
  hospital.
• 5. Resource Management/Supports Organizational and Departmental goals: To meet the goals of the
  organization and department, provides excellent customer service to the patient and their families.
• 5.1 Maintains all required system and web application login codes to ensure they are active for utilization at
  all times.
• 6. Customer Service: Follows Customer Service guidelines in accordance with YNHH department protocol.
• 6.1 Ensures smooth functioning of all processes in order to guarantee a positive patient experience by
  acknowledging and receiving patients, physicians and visitors to the department following the YNHHS
  Standard of Professional Behaviors.
• 7. Additional Functions: Ability to multitask and exhibit proficiency with non-traditional registration assignments
  within the emergency department setting.
• 7.1 Exhibits proficiency in the processing of Cath Lab arrivals.

EDUCATION

High school diploma or GED required. Associate degree preferred.

EXPERIENCE

Two (2) to three (3) years' work experience in a customer service environment preferably in any medical office
environment or hospital setting with emphasis on registration and/or scheduling, third party insurance verification and
financial clearance dealing with all aspects of medical insurance and eligibility requirements preferred.

LICENSURE

NA

SPECIAL SKILLS

Self-directed, well organized and exhibiting team oriented skills with the ability and desire to educate and advocate
for patients and their families. Must be able to multitask and reprioritize in response to fluctuations in volume .
Strong interpersonal skills and ability to build rapport with a wide variety of individuals including clinical staff in order
to meet the patient's needs. Excellent investigative, critical thinking and problem solving skills. Intermediate
computer skills and the ability to adapt to various programs/systems. Demonstrated proficiency in understanding
registration work queues that affect workflow. Must be able to provide training or in -service to other staff and areas
within the department and Hospital. Consistently demonstrates effective written and oral communication skills in
coordination with the Standards of Professional Behavior with the ability to communicate complex requirements
across clinical and financial disciplines.