IT Professional Assistant

University of Georgia

retirement plan

United States, Georgia, Athens

Dec 18, 2024

Posting Details

Posting Number	S12947P
Working Title	IT Professional Assistant
Department	Franklin-Deans OIT
About the University of Georgia	Since our founding in 1785, the University of Georgia has operated as Georgia's oldest, most comprehensive, and most diversified institution of higher education ( https://www.uga.edu/). The proof is in our more than 235 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,000 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 40,000 students including over 30,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 18 schools and colleges, as well as a medical partnership with Augusta University housed on the UGA Health Sciences Campus in Athens.
About the College/Unit/Department	The Franklin College Office of Information Technology (Franklin OIT) is a member of the Dean's Office and employs more than 40 full-time employees and student workers. The office supports the instruction, research, and service missions of Franklin College by aligning information technology resources and services with priorities and needs identified by the college and our departments. We strive to be proactive, demonstrate an optimistic and positive attitude, and provide high-quality service to our faculty, staff, and students. We add value by harnessing the transformative potential of information technology to accomplish the mission of Franklin College.
College/Unit/Department website	http://oit.franklin.uga.edu
Posting Type	External
Retirement Plan	TRS
Employment Type	Employee
Benefits Eligibility	Benefits Eligible
Full/Part time	Full Time
Work Schedule
Additional Schedule Information	On-campus, Monday - Friday, 40 hours per week Some evenings, weekends, or holidays may be required for on-call assistance and to meet project deadlines.
Advertised Salary	Commensurate with Experience
Posting Date	11/22/2024
Open until filled	Yes
Closing Date
Proposed Starting Date	12/16/2024
Special Instructions to Applicants
Location of Vacancy	Athens Area
EEO Policy Statement	The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).
USG Core Values Statement	The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct. Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.

Position Information

Classification Title	IT Technical/Paraprofessional/Professional
FLSA	Non-Exempt
FTE	1.0
Minimum Qualifications	Requires technical knowledge in the field acquired through an apprenticeship, a 2-year degree, or professional certificate. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.
Preferred Qualifications	BA or BS preferred or equivalent work experience. Relevant certifications desired. All team members are expected to be HDI support Center Analyst certified. Franklin OIT arranges for all new hires who are not certified to attend HDI SCA training and funds one certification exam attempt.
Position Summary	This position will utilize industry standard tools to deliver high quality proactive support to desktops, laptops, computer labs, and technology-enhanced classrooms, meeting and anticipating the needs of faculty and staff within supported units. The ideal candidate for this position is prepared to work as part of a team to meet the support needs of faculty and staff within Franklin College. This position is also responsible for developing and maintaining relationships with supported faculty and staff and working with senior team members to manage these relationships.
Knowledge, Skills, Abilities and/or Competencies	Technical Basic knowledge of wired and wireless networking (or TCP/IP) Familiarity with common productivity and security applications Dependability Meet agreed upon objectives and tasks for supported services Complete routine requests in a timely manner Create a seamless experience for clients Perform at a consistently high standard Participate in an annual performance development process Productivity Set and meet realistic goals Effectively manage time and stay on-task Document interactions with clients/colleagues and routine tasks in a ticketing system Maintain productivity by collaborating with team members as appropriate Relationships Build and sustain positive, collaborative relationships with a diverse range of clients and coworkers Promote positive morale and serve as a positive representative of Franklin OIT Attend department and college activities Serve as an example for colleagues Demonstrate professionalism and clarity in written and verbal communications Teamwork Demonstrate personal accountability and avoid blaming others Participate in the usage and implementation of college wide tools and standards Contribute to the development and support of services which have a college wide scope Be available and proactive in assisting co-workers and clients during the work day Be receptive to training, coaching, and development from team members Complete assigned tasks for workflows and processes within assigned team and/or services Strategic Planning Demonstrate initiative in planning and organizing work within scope Participate in decision making and problem solving at the assistant level Demonstrate alignment with Franklin OIT policies, and priorities Provide feedback on standards and consult best practices Engage with other colleagues and management to explore new technology, recommend alternative solutions, and provide feedback on strategic vision
Physical Demands	This position spends long periods of time sitting/standing at a desk Lift and move computer equipment independently or with assistance from colleagues Travel to clients in buildings that are geographically near each other and the individual's primary office
Is driving a responsibility of this position?	No
Is this a Position of Trust?	Yes
Does this position have operation, access, or control of financial resources?	No
Does this position require a P-Card?	No
Is having a P-Card an essential function of this position?	No
Does this position have direct interaction or care of children under the age of 18 or direct patient care?	No
Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications)	Yes
Credit and P-Card policy	Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.
Background Investigation Policy	Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.

Duties/Responsibilities

This position will perform the following tasks at the assistant level; this position will consult with his/her/their supervisor and other colleagues as necessary to complete these tasks:

Respond to requests for service and engage in proactive computer support for units in Franklin College as assigned.
Provide support for desktop and laptop computers (Windows, Mac) including security, networking, peripherals, hardware, and software in accordance with our standard service levels.
Develop and deploy desktop computer images.
Perform some server-side tasks in collaboration with senior colleagues.
Serve as a DNL (domain network liaison) and keep DHCP entries up to date. Troubleshoot wired and wireless networking on an as-needed basis.
Provide front-line support for technology-enhanced classrooms, computer labs, and videoconferencing.
Provide support for unit specific software.
Train and develop technical skills; become familiar with Franklin OIT standards and policies

Percentage of time

Duties/Responsibilities

Use a ticketing system to manage his/her time and track requests; this position will participate in a college level help desk

Develop documentation, presentations, and training materials for clients and other audiences. Provide training on an as needed basis.

Consult with faculty and staff and recommend appropriate IT solutions; keep faculty and staff informed about policies and practices in IT.

Percentage of time

Duties/Responsibilities

Contribute to development of standards and best practices, collaborate with colleagues in Franklin OIT, and participate in OIT projects.

Work with team members across Franklin OIT to address coverage gaps

Help manage equipment life-cycles, explore emerging technologies, and recommend solutions that may help improve efficiency and effectiveness. Gather quotes as needed and interact with vendors for support.

Participate in IT meetings at the department, college, and/or institutional level.

Percentage of time

Duties/Responsibilities	Other duties as assigned.
Percentage of time	5