Technical Support Specialist

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Job Title: Technical Support Specialist

Job Summary:

• Work with customers and end users to provide technical support and assistance with any software and hardware issues
• Support Customers and distributors on Maximus products
• Provide technical support to internal Maximus technology specialists
• Monitoring reports to analyze and identify ongoing issues
• Work closely with engineering department
• Help to develop technical support tools for end users
• Provide technical training to Distributors assign to your region
• Work closely with Customer support team
• Some travel may be required

Qualifications:

• College Degree in Electronics or Telecommunication Technology
• 2 years of experience in a related role
• Experience with agricultural technologies
• In-depth knowledge of hardware and software
• Familiarity with the ZENDESK service ticket and complaint system
• Customer Service Experience

Preferences:

• Bilingual (Spanish or French)
• Strong communication skills
• Excellent organizational skills

What we Offer:

At Ingersoll Rand we foster inspired teams. As a powerful and progressive global industrial company, we are looking for talented candidates with a bias for action and an entrepreneurial spirit to join our team. Our employees are empowered to act as owners every day for our customers, our communities and themselves. We offer a broad range of opportunities to build a successful and rewarding career with an innovative company. Join us at the new and exciting Ingersoll Rand.

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers, and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity, and efficiency. For more information, visit www.IRCO.com.

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.