IT Student Support Center Assistant

Florida International University is Miami's public research university, focused on student success. According to U.S. News and World Report, FIU has 42 top-50 rankings in the nation among public universities. FIU is a top U.S. research university (R1), with more than $200 million in annual expenditures. FIU ranks 15th in the nation among public universities for patent production, which drives innovation, and is one of the institutions that helps make Florida the top state for higher education. The Next Horizon fundraising campaign is furthering FIU's commitment to providing students Worlds Ahead opportunities. Today, FIU has two campuses and multiple centers, and supports artistic and cultural engagement through its three museums: Patricia & Phillip Frost Art Museum, the Wolfsonian-FIU, and the Jewish Museum of Florida-FIU. FIU is a member of Conference USA, with more than 400 student-athletes participating in 18 sports. The university has awarded more than 330,000 degrees to many leaders in South Florida and beyond. For more information about FIU, visit www.fiu.edu.

The Division of Information Technology (DoIT) department is currently recruiting for an Student IT Assistant to join their team of professionals. This professional will serve the university community with technology - related issues. We offer this service by way of a walk-up service in both the MMC and BBC main libraries and in the call center.

The representative will be responsible for, but not limited to:

• Interacting directly with student/faculty/staff/alumni/vendors
• Troubleshooting technical problems
• Disseminating information
• Logging these interactions within the Service Management Systems (ServiceNow)

• Requires prior completion of FIU Service Excellence training or completion within first 30 days.
• Ability to provide superior customer service.
• Ability to troubleshoot basic wireless network issues on various operating systems.
• Ability to troubleshoot basic Microsoft Office Suite applications (Outlook, Word, Excel, etc.).
• Ability to work in a team setting.
• Ability to take direction and work independently as needed.
• Ability to maintain confidentiality when dealing with highly sensitive information.
• Keen attention to detail.
• Strong communication skills (written and verbal).

Student Assistant

• Applicants must be currently enrolled as a student at FIU with a minimum of six (6) credits as an Undergraduate student or three (3) credits as a Graduate student during the Fall and Spring semesters.
• During the Summer semesters, Students need only remain enrolled and are not required to take credit hours, but cannot have graduated.
• Upon decreasing credit hours or graduating, student employment must end.

8:00AM to 12:00AM

20 hours a week, hours will vary

May work nights and weekends when required.

$13.00/hr - $14.00/hr

This student appointment may be subjected to a pre-employment background check based upon duties outlined for the position and completion of the background check screening questionnaire.

Extended Background Check is required if the job includes any of the following responsibilities. Some may also require a Fingerprint Check:

Current Student Employee

It is recommended that you apply as an external applicant even if you are currently employed. If there is a break in service, you will no longer be able to access an internal application. To avoid this inconvenience of having to reapply as a new applicant, please use the Prospective Employee application process.

*This posting will close at 12:00 am of the close date.

Prospective Employee

If you have not created a registered account, you will be asked to create a username and password for use of the system. It is recommended that you provide an active/valid e-mail account as that will be the main source of communication regarding your status within the process. In this account, you are able to track your applicant status in "My Applications".

Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume/curriculum vitae into one attachment. Attached documents should be in Microsoft Word or PDF format. All applicants are required to complete the online application including work history and educational details (if applicable), even when attaching a resume.

*This posting will close at 12:00 am of the close date.

Clery Notice

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the University Police department at Florida International University provides information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three (3) calendar years. The FIU Annual Security report is available online at: https://police.fiu.edu/download/annual-security-fire-safety-report/.

To obtain a paper copy of the report, please visit the FIU Police Department located at 885 SW 109th Avenue, Miami, FL, 33199 (PG5 Market Station).

Pay Transparency

Florida International University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

FIU is a member of the State University System of Florida and an Equal Opportunity, Equal Access, Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.